Troubling pattern w/Pilot/Flying J

Not to knock Pilot Flying J . I use them when appropriate.
But I still wish that I could use my own personal credit card
at the truck diesel pumps..
That would be a super system and encourage me to use Pilot Flying J
more often

Does the RV Plus Charge Card discount apply to any volume of fuel?
Yes. Also, there is no “single transaction” limit cut off like with credit cards. The RV Plus Charge Card allows you to fill up as much as you need in a single swipe (up to the amount of credit you have available on your charge card).

Sincerely,
Good Sam Club Team

That is how my RV Plus Card works. Only found one station where it did not work but it had worked there before, I went inside and they said they were having problems with company wide computers that day and they entered the card numbers into the computer inside.

Hi KamperAl,

When I read your post it made me also wonder why the pump cut off varies. I reached out to Pilot Flying J and after further discussion, learned this:

The credit card companies set limits to the stations as to what they’ll reimburse for any fraud transactions. The stations, in turn, set a pump cut off limit due to these credit card company fraud reimbursement regulations. Individual stations can set their own pump cut off limit based on the amount of loss risk they’re willing to take in relation to the credit card companies fraud reimbursement limit (avg. is $75).

For example: if a station sets a $125 limit and customer pumps $125 in gas, if the charge is disputed or determined fraud the credit card company will only reimburse the station up to its maximum preset fraud reimbursement limit (average is $75). The station would then take a $50 loss on the transaction because they opted to set a pump cut off higher than the average credit card company fraud reimbursement limit.

This allows the credit card companies to be able to tell their card holders that they aren’t setting a pump cut off limit on your card. True, they aren’t setting a limit to the card holder. They are setting the limit to the station. Then, the stations pass the pump cut off process down to the consumer.

Found this article from USA Today on the topic.

I've updated our Swipe & Save card online FAQs to reflect this information.

And, if you are interested in the RV Plus Charge Card, the pump cut limit doesn't apply,as stated in the RV Plus Charge Card FAQs:

Does the RV Plus Charge Card discount apply to any volume of fuel?
Yes. Also, there is no “single transaction” limit cut off like with credit cards. The RV Plus Charge Card allows you to fill up as much as you need in a single swipe (up to the amount of credit you have available on your charge card).

Sincerely,
Good Sam Club Team

2kulpt wrote:
I guess we have a different Good Sam/Pilot/Flying J card than most on here. We get 6 cents discount on gas....We don't use the swipe and go card as that's only 3 cents.

On the other hand I use the three cent discount together with my PNC Visa rewards card that gives me 4%. So if gas is $3.50 per gallon, I get a discount/cash back of seventeen cents per gallon. :C

I guess we have a different Good Sam/Pilot/Flying J card than most on here. We get 6 cents discount on gas and a couple more on the diesel. For us that's adds up a lot. We no longer have the cheep stations down the street like those that are being talked about from eastern RV'rs. Very Very rarely do we ever see anyone any longer cheaper than Pilot/Flying J. At most they are the same price before our discount. Our fuel bill is way too high not to use the Good Sam discount. We don't use the swipe and go card as that's only 3 cents.

Happy RVing

I just got back from a 5500 mile trip and used Pilot/Flying J almost the whole time. I never had an issue. There were times I needed to go in and the checker told me that I could prepay for any amount and it would only charge what I used. So if I know I needed at least $170 I'd get $185 on prepay.

I used GasBuddy and there were sometimes cheaper prices, but it wasn't more than 2-3 cents, which isn't worth driving more than 2 mile to get.

I used a VISA, which has a $150 per transaction limit at the pump, but not inside.

Different cutoff points depending on the type of Credit Card, Master Card cuts off at one point, Visa at another & Discover (my card of choice) cuts off @ $75.00. Discover tells me they DO NOT have a cut off point. If it were the credit card company wouldn't it be uniform across the board? The local (not Flying J/Pilot)stations in my area cut me off @ $125.00

This concern is also addressed in the FAQs, see the 6th question/answer.

The RV Plus Charge Card FAQs answer this question in relation to the charge card--see 6th question/answer.

Sincerely,
Good Sam Club Team

I just returned from a 4200 mile trip & stopped @ Pilot/FlyingJ almost exclusively, only had the no discount problem once, when I went in & complained they gave me the discount as Ca$h.
The complaint I do have, is their shutting the pump down at various dollar amounts ($150, $125, $100 & $75) Seventy Five bucks geeze, at todays prices most of the pickups & SUVs take more than that for a fill-up. Yes you can reswipe and continue, but if it's too many times (3) the dreaded "See The Cashier" message comes up, defeating the whole pay at the pump theory, the buck a gallon days are gone. Like many, my rig has a 75gallon tank, If Marcus can negotiate 3cents a gallon possibly he could sweet talk them into raising the limit to something more realistic.

powderman426 wrote:

TinyoneRV wrote:
Had the same think happen in two locations recently but not in others I should have called, but just too lazy i guess. Also, by the time i get home I've lost the receipt. i have a Class B so I use the auto pumps. maybe at some stations we have to use the rV islands? I know some states (Wisconsin) won't allow a discount on gas but my problems occurred in Maryland and Ohio.. I don't think this is a conspiracy by GS or FJ; I'm a great believer in the "s**t happens" theory.

Respectfully disagree with Old Biscuit. i expect i could drive into town and maybe find cheaper fuel; however, when I exit the interstate the cluster of gas stations always display the same retail price.. FJ the same as the others in the block.

Before or when you get off the freeway, punch up gas buddy. Many times less than a quarter mile away (just over the hill) fuel may be 20, 30,or 40 cents per gallon cheaper. I avoid the truck stops like the plague.

And you usually find much more congestion and congested gas stations with little room to maneuver. Often there is no signal light to get out and trying to cross traffic can sometimes be hard to do in such a large vehicle that will not dart out like my car can, and if I attempt to do, then half the******in the rv is in the back... :D

We have gas stations at the interstate where I live. The further out you drive, it's not worth it to go and try to save a penny. If there's a flying, I will go there as I mnetioned to the ease. Plus I can save more,depending on which card I use. 3 cents vs 6 cents.