“Kudo’s to Michelin”

yep they have a good rep of customer service. only rv tires I buy.and my truck.

I've had nothing but great customer service from Michelin and their dealers.

HHg in Austin wrote:
My Tiffin has 275 X 80 X 22.5 tires. They had a DOT code of 2212. We are about to take several long trips the spring and summer and the tires were showing some pretty bad sidewall cracking. After talking with Michelin, I was told to take it to a dealer to have the tires visually inspected. To make a long story short, Michelin sold me new tires for $112.68 each. Keep in mind these are $745 tires and mine were pushing 6 years old. I was flabbergasted, but deeply appreciative of Michelin.

Hhg

I've always had good experience with Michelin tires. The obvious question is, . . . . . . why (what did THEY say) did they prorate your +-6 year old tires? Not that it isn't appreciated, but, was it a known design defect/fault (warranty issue) or something else?

Chum lee

Not that unusual in the tire biz on a recall, crack or separation issue but still nice.

Howdy!

Maybe things have changed concerning Michelin. I had a tread separate on a Michelin tire and damaged my TV. When I contacted Michelin they stated it much have been caused by road hazard debris. No I didn’t hit anything. Then then stated it was caused by Low tire pressure. No I use a TPMS. Long story short they never looked at the tire and refused to warranty it. No more Michelin fir me.

“Happy Trails”
Chiefneon

They gave me money to purchase any tire I chose.
Went with Goodyear G661's.
Best thing I ever did.
didn't even try to keep me with them.
Nuff said.

Have run Michelins almost exclusively since mid 1960's on everything you can think of; auto, pickup, class 8 trucks, motorhome and have NOT HAD ONE FAILURE. Not even noticed the "sidewall cracking" I read about.
I admit now that Michelin owns BFG I have bought a couple of sets for rigs I didn't plan to drive very long. Excellent results with them also.

I will continue to do so, paying the premium price for IMHO an ultra-premium product.

"In the tire industry 40 years; seen it all and done most of it"

chiefneon wrote:
Howdy!

Maybe things have changed concerning Michelin. I had a tread separate on a Michelin tire and damaged my TV. When I contacted Michelin they stated it much have been caused by road hazard debris. No I didn’t hit anything. Then then stated it was caused by Low tire pressure. No I use a TPMS. Long story short they never looked at the tire and refused to warranty it. No more Michelin fir me.

“Happy Trails”
Chiefneon

We had much the same experience. When ours blew, while parked in the garage, it was our fault. I had failed to get the codes off the tire before it went away, my fault. Only when I requested the tire back so I could get the codes to file a complaint with NTSB did they decide they would help us out.

I'm glad to see maybe things have changed.

HHg in Austin wrote:
My Tiffin has 275 X 80 X 22.5 tires. They had a DOT code of 2212. We are about to take several long trips the spring and summer and the tires were showing some pretty bad sidewall cracking. After talking with Michelin, I was told to take it to a dealer to have the tires visually inspected. To make a long story short, Michelin sold me new tires for $112.68 each. Keep in mind these are $745 tires and mine were pushing 6 years old. I was flabbergasted, but deeply appreciative of Michelin.

Hhg

My question is to why a $745 tire had sidewall cracking in the first place? Also with what some consider to be a superior tire, including Michelin, would charge anything for replacing them.
As to they being superior in construction to warrant the cost, I've yet to find any engineering technical data to support this, but would welcome it with open arms and just in case someone out there, has found it.

All tire manufacturers recommend driving the vehicle occasionally to help bring the emollients to the surface. These emollients keep the rubber pliable. When tires sit for months on end the outer surface dries out.

The surface becomes brittle and will crack at the stress points. Given that the sidewall has the most stress, and is the weakest part of the tire it would follow that it's the most likely place to crack.

Here's a link the the Michelin RV Tire Guide:

https://www.michelinb2b.com/wps/b2bcontent/PDF/RV_Tires_Brochure.pdf

Pages 7 and 8 cover storage and excersizing the tires for long life.