Several posibilities.
Now I would think on a 2017 THOR woudl have used a Bi-Directional isolator. they did on my '05 Damon after all.
But this does not mean THOR used one on your Rig. And of course things can stop working.
Next is (As someone up-thread said) the "Salesman Switch" properly called the battery disconnect may be labeled "USE/STORE" on my Coach as in man others this is just inside the door. Easy to access while standing on the ground (It is on the side of the stairwell) so that a Salesman can turn it ON to demo the coach.
May be lesewhere and may be labeled Battery. AUX (And MAIN) and USE/STORE.
Press USE and listen for a CLUNK (Mine stopped clunking when I hit USE so .. Well I fixed it).
Finaly suspect.
On my Damon, which is now a THOR line. THey used the wrong )@#($)@ Terminals on teh chassis battery (positive) so they would rust after 1-3 years and not make contact any more. I'd crawl under with a load tester and some tools and the battery passed the load test with flying color (Green). Finally the battery (After 9 years) failed the test so I got a brand new DEKA.. Got very short battery cable repair pigtail with a PROPER lug as well.. That was in 2014. No problems since (5 years in a couple months). Since I now have the proper lug hooked to the battery.
What is proper? Well the battery terminal is lead. and lead to lead works. STEEL to lead corrouds and does not work for long,
Check it out. Wire brush the lug if it's rusty.