Exceptional Customer Service
Often, when something doesn't go just right, everyone is more than eager to chime in on how bad that company's service is and most often its about repairs. This week I had a very good experiance with ...
Forum Discussion
JC2 wrote:Terryallan wrote:chuckftboy wrote:
Exceptional service from an exceptional company. How many other companies are that good?
Telex, Shure, Tasco, WalMart, Sears, KMart, Tascam. Macke.
Actually, Most of them. Every major company tries to please their customers. It is how they survive. The service you received should be classified, not as exceptional, but normal. Which is why folks don't post when things go the way they are supposed to. It's normal.
That people think normal is exceptional. Is the troubling part.
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Add Amazon to the list.
Unfortunately, it does feel exceptional when a company does what it really should. I usually go into a situation where I need help gritting my teeth and expecting a fight.
It sounds like the rep was adhering to CW's policies. CW as a large company knows what is expected to remain competitive. A lot of what people complain about here stems from local employees operating outside of company culture (I hope).
Also, large retail shippers will never make the customer file a claim with the carrier over damaged merchandise because they know what a pain that is and want repeat business. It's MUCH better for them to happily take care of the customer and file the claim themselves.
