HWH

azpete wrote:
pirate, if you use the on line form. thats different from a call about how to service your system. someone will call you back, most of the time, the same day.
they will quote the price, and the shipping cost at that time. the reason they have to call you back is that they do not store credit card numbers. there are a lot of federal regulations that apply, ans a lot of cost, when you do that.
it takes a lot of experience to help someone over the phone. it also takes a lot of time, depending on the callers own expertise. calls can take 5
minutes, or sometimes an hour or longer. we dont cut a caller off, because he doesnt know what he needs.
there is never a charge for this diagnostic service either, even though we have 15 to twenty people answering the phone for all types of calls, from engineering, to just how to check the fluid level.
in a pinch, call me at 602-549-3638. i work for hwh also. i can help ,and am available on weekends, and evenings.

Ok, thanks. My wife is in a wheelchair and being able to operate the slide is one of my freak-out type worries.

pirate, if you use the on line form. thats different from a call about how to service your system. someone will call you back, most of the time, the same day.
they will quote the price, and the shipping cost at that time. the reason they have to call you back is that they do not store credit card numbers. there are a lot of federal regulations that apply, ans a lot of cost, when you do that.
it takes a lot of experience to help someone over the phone. it also takes a lot of time, depending on the callers own expertise. calls can take 5
minutes, or sometimes an hour or longer. we dont cut a caller off, because he doesnt know what he needs.
there is never a charge for this diagnostic service either, even though we have 15 to twenty people answering the phone for all types of calls, from engineering, to just how to check the fluid level.
in a pinch, call me at 602-549-3638. i work for hwh also. i can help ,and am available on weekends, and evenings.

gmctoyman wrote:
Yah, great idea, hire some contract hands who know their job is limited in duration to work on some pretty complex systems. Not on my coach ! I'd rather work to the HWH schedule, and enjoy the class of service they are known for. Thanks.

Making someone wait a week for a return call when they could be stuck in a campground is NOT the type of class of service they should be known for.

Yah, great idea, hire some contract hands who know their job is limited in duration to work on some pretty complex systems. Not on my coach ! I'd rather work to the HWH schedule, and enjoy the class of service they are known for. Thanks.

Gjac wrote:

hipower wrote:

sdianel wrote:
HWH in Moscow IA is very slow in the winter but the other months they are snowed under. We went there for service and it was packed. If they hire more people they would have to let them go in the winter. I found the same thing when we were in the NW and needed service. Every place we called for a new AC said it would take 2 weeks to even look at it.

That's one of the big problems of such a seasonal business in most areas of our country. Feast or famine, I don't envy those who are forced to make what are supposed to be intelligent business decisions with that sort of built in problem that they can't do anything about.

I found this to be true also in the winter they called me back within 1 day when my jacks would not retract and were helpful During the summer they said they would call back within a week but did not hear from them until 3 or 4 weeks later. I already ordered and replaced the needed control board. They could always hire contract workers for the busy season then let them go when things get slow without having to lay off direct employees.

Agree. They should hire on some extras to keep the response time down to a day or two, max.

hipower wrote:

sdianel wrote:
HWH in Moscow IA is very slow in the winter but the other months they are snowed under. We went there for service and it was packed. If they hire more people they would have to let them go in the winter. I found the same thing when we were in the NW and needed service. Every place we called for a new AC said it would take 2 weeks to even look at it.

That's one of the big problems of such a seasonal business in most areas of our country. Feast or famine, I don't envy those who are forced to make what are supposed to be intelligent business decisions with that sort of built in problem that they can't do anything about.

I found this to be true also in the winter they called me back within 1 day when my jacks would not retract and were helpful During the summer they said they would call back within a week but did not hear from them until 3 or 4 weeks later. I already ordered and replaced the needed control board. They could always hire contract workers for the busy season then let them go when things get slow without having to lay off direct employees.

sdianel wrote:
HWH in Moscow IA is very slow in the winter but the other months they are snowed under. We went there for service and it was packed. If they hire more people they would have to let them go in the winter. I found the same thing when we were in the NW and needed service. Every place we called for a new AC said it would take 2 weeks to even look at it.

That's one of the big problems of such a seasonal business in most areas of our country. Feast or famine, I don't envy those who are forced to make what are supposed to be intelligent business decisions with that sort of built in problem that they can't do anything about.

HWH in Moscow IA is very slow in the winter but the other months they are snowed under. We went there for service and it was packed. If they hire more people they would have to let them go in the winter. I found the same thing when we were in the NW and needed service. Every place we called for a new AC said it would take 2 weeks to even look at it.

dons2346 wrote:
If you are absolutely, positive, it is the switch, it can be ordered by itself. Last cost I had was 8 bux.

.

I got it for $10.00 at Stuarts. He is going to also send me a couple of keys for the switch for free. Like I said this place has my business.

dougrainer wrote:

mike brez wrote:

RedG wrote:
Here's another option:
http://www.rvleveling.com/HWH-replacement-parts.html
They answer the phone and should have the part you need.

LOL that is who I ordered from.

Here is HWH Online order form. Doug

http://www.hwhcorp.com/orderform6.html

I saw that order forum with no prices before I ordered from Stuarts. I kinda like to know how much something is going to cost before I order. Stuarts has my business for anything I may need for my HWH system.