We purchased our 2015 ACE from Camping World in Madison and the service you're receiving is typical of that store. They had our ACE over 5 months of the first year we owned it and never did complete the warranty work. Do yourself a favor and contact Winnebago. Get your coach out of there and take it to a competent repair facility. The people in their service department could care less about the customers and the store manager would make a fantastic used car salesman. Made us all kinds of promises that he never came through on. Then hid in his office when we came to pick the coach up. After catching the service lady in another lie I contacted Thor while I was in the store. They told us to get our coach out of there and take it anywhere we wanted to get it repaired. They stood behind everything with no problem. Then as we're getting ready to leave the manager shows up to tell us to get out and never come back again. Not a problem. Camping World and Good Sam will never see another penny of our hard earned money. Let my Good Sam membership expire as well as Travel Assist (free with your FMCA membership but from a different provider). Will also not renew my Roadside Assistance when it expires (Coach Net sounds like a better provider). Buy my RV supplies from the local dealer or Amazon There are options and I refuse to support a company that's only concern is profit at the cost of customer service.