Forum Discussion

Zenbob's avatar
Zenbob
Explorer
Dec 02, 2016

Magellan RV9365T GPS

I bought a new RV9365T GPS from Camping World and had a problem with the Traffic Alert Function not working so I returned it to Camping World and they exchanged it for another new one! Well, I had the same problem with the new-new one!
I contacted Magellan and after three or four telephone calls, two chats and an e-mail, I convinced tech support that the problem was with their GPS, because I have a 9165Pro that works perfectly when the two are side by side!
Magellan sent me another new 9365T after I insisted I did not want a re-furbished unit to replace a brand new unit! The new one does not work either!
I am wondering if anyone else has purchased this particular model GPS and if they encountered any problems?
Class A
  • Sam_Spade's avatar
    Sam_Spade
    Explorer
    Dec 03, 2016
    I guess the answer is NO.....given no responses.

    You might get better information in a GPS forum.
    Last time I looked there were at least a couple of good ones.
  • Zenbob's avatar
    Zenbob
    Explorer
    Dec 14, 2016
    I finally returned the Magellan RV 9365 to Camping World and received a refund and bought a Good Sam RV GPS!

    Magellan's customer support was of no help at all, and finallt they said "the problem was an "isolated incident" and would refer it to their engineering dept. and then stopped communicating!

    Not sure how it can be an isolated incident when I had the same problem with three new units in a row!

    Anyway, I do NOT recommend that anyone purchase a Magellan product, because their customer support is worthless if you have a real problem.

    Good luck if anyone decides to buy one anyway!
  • wyocowboy00's avatar
    wyocowboy00
    Explorer II
    Feb 13, 2017
    Zenbob wrote:
    I finally returned the Magellan RV 9365 to Camping World and received a refund and bought a Good Sam RV GPS!

    Magellan's customer support was of no help at all, and finallt they said "the problem was an "isolated incident" and would refer it to their engineering dept. and then stopped communicating!

    Not sure how it can be an isolated incident when I had the same problem with three new units in a row!

    Anyway, I do NOT recommend that anyone purchase a Magellan product, because their customer support is worthless if you have a real problem.

    Good luck if anyone decides to buy one anyway!


    I completely agree with everything you said ZenBob. I have a slightly different model of Magellan RV GPS and I have experienced everything you have.
    I use a Apple Mac computer and Magellan does not support the Apple operating system any longer. Their "Content Manager" internet program will no longer work on the Mac. Even their new internet site "smartgps eco" does not work well with the Apple operating system.
    They advertised lifetime free map upgrades, but that is no longer available. I bought the Magellan back-up camera system to go with my gps unit and it is so intermittent it is useless - no help from customer service on that either. I will never buy another Magellan product.
  • pegdiver's avatar
    pegdiver
    Explorer
    Feb 13, 2017
    Had many problems with the RV Magellan. Finally, it died. Went with a new RV Garmin and so far so good. The Magellan said we were in Kansas when we were in Ohio and somewhere in the Northwest when we were in Omaha. Plus it would lock up in several places. No problem with our old, old Garmin in the same places side by side. Never again with Magellan.

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