My experience with Fleetwoods RV service center
We dropped off our new 2013 Expedition 40x at their facility in Decatur Indiana on November 5th. This is a big operation. Everything except engine & trans (chassis) can be fixed at this plant,even do alignments. My observation was that it was a very busy plant.
There seemed a lot of gloominess in the air. Nobody really wanted to talk and seemed rushed, including our service advisor who you could never get on the phone, you always had to leave a message for him to return at a much later time. I asked as many questions I could when dropping off our MH after a 31/2 hour drive. What I gathered is they are swamped with service work, and due to the recent purchase of Monaco they now perform work on them as well.
Some comments to my questions on how things are going for the workers since the reorganization were responded with a half baked smile. It could be felt in the air. Workers heads were buried in there work, no comaraderie.
Our list of repairs was supposedly done in one week. However there was a issue with the washer which took until the second week of December to get resolved. While going through the repair list prior to signing off there were some things that had me shaking my head. There was the drivers screen that didn't fit correctly and rattled a lot when driving. Upon observation of the repair the screen was half in the track and half out and the screen and rubber molding that holds it in we're just hanging. They bent and deformed the screen frame. I guess I was suppose to ignore that. Some of the other repairs I won't know are fixed until spring (water system). One thing I did do yesterday is check to make sure they didn't leave water in the water heater. When I went to remove the plug I noticed it had been practically rounded off had had a bunch of white putty type goop all around it. Looking further at it it was obviously in cockeyed. After I got it out it was pretty obvious it was cross threaded and the tech just gobbed it up with who knows what. It was all over the place inside the threads and all.
Now I know the plug is nylon or whatever and hopefully it didn't damage the thread on the ID of the water heater. But, this is not acceptable coming from the manufacture. That is why I drove 31/2 hours, to have it done right the first time. The resolution to the screen was, we don't have any in stock we'll have to ship you one. It may take some time as the vendors slow way down this time of year.
So, I really dread what I'm going to find out this spring when I can pressurize the water system. I was not impressed with the service we received. Likewise I'm sure others have had good experiences.
There seemed a lot of gloominess in the air. Nobody really wanted to talk and seemed rushed, including our service advisor who you could never get on the phone, you always had to leave a message for him to return at a much later time. I asked as many questions I could when dropping off our MH after a 31/2 hour drive. What I gathered is they are swamped with service work, and due to the recent purchase of Monaco they now perform work on them as well.
Some comments to my questions on how things are going for the workers since the reorganization were responded with a half baked smile. It could be felt in the air. Workers heads were buried in there work, no comaraderie.
Our list of repairs was supposedly done in one week. However there was a issue with the washer which took until the second week of December to get resolved. While going through the repair list prior to signing off there were some things that had me shaking my head. There was the drivers screen that didn't fit correctly and rattled a lot when driving. Upon observation of the repair the screen was half in the track and half out and the screen and rubber molding that holds it in we're just hanging. They bent and deformed the screen frame. I guess I was suppose to ignore that. Some of the other repairs I won't know are fixed until spring (water system). One thing I did do yesterday is check to make sure they didn't leave water in the water heater. When I went to remove the plug I noticed it had been practically rounded off had had a bunch of white putty type goop all around it. Looking further at it it was obviously in cockeyed. After I got it out it was pretty obvious it was cross threaded and the tech just gobbed it up with who knows what. It was all over the place inside the threads and all.
Now I know the plug is nylon or whatever and hopefully it didn't damage the thread on the ID of the water heater. But, this is not acceptable coming from the manufacture. That is why I drove 31/2 hours, to have it done right the first time. The resolution to the screen was, we don't have any in stock we'll have to ship you one. It may take some time as the vendors slow way down this time of year.
So, I really dread what I'm going to find out this spring when I can pressurize the water system. I was not impressed with the service we received. Likewise I'm sure others have had good experiences.
