My Thoughts on the Palazzo

Holy cow man! A front cap that leaked and they just put a bandage on and left mold in there???????? That picture of the cracking on the front cap is somewhat shocking. What is the most shocking is that this is the POS that they gave you after all of the exposure you got here and the other place (until the spaz MODs got you there) with your troubles. They really just don't give a you-know-what.

I know it does seem somewhat industry standard to have build quality issues on production coaches but Thor seems to be completely oblivious to any sort of customer satisfaction. They should have gone over the new 35.1 3 times and made sure it was a perfect coach. Then you could have reported back that they did right and addressed the problems and are capable of delivering a decent product.

I was going to watch the video but after your bullet point list post and picture of the front cap I don't need to. Maybe could you go back and make another video using your list as a guide to stay focused?

Also, personal opinions and pure facts are NOT slander. That is not to say that a company as big as Thor couldn't wear a guy out in the courts trying to say otherwise...

I can see that I dodged a real bullet when I passed on getting a Thor.

I just (yesterday) was working on the wood trim around the living room slideout on our Georgetowm MH. The wood trim over the top of the slideout had begun to sag a little, enough that it was starting to catch when the slideout is extended or retracted. Took the trim piece off to see what was going on, and found that the wood structure behind it, thats supposed to hold it in place, was held in place with tiny panel nails (brads), nailed into the ceiling! That would be why the whole structure was sagging, those tiny little nails were nowhere near enough to hold it and were pulling out. Man, somebody at the factory really took the easy, cheap way out there, huh?!

Anyway, 'bout an hour and a few wood screws later, I had it fixed and put back together like it should have been done from the get-go at the factory. Problem solved, no more sagging.

When I bought our coach with all the amenities it has at the price point we got, I fully expected there to be little things like this I'd have to fix from time to time. And I don't mind fixing these things. I can fix a LOT of things like this over the years, and still be waaaaaay ahead $$ from what I would have had to pay to get a coach built like a Cadillac (Newell, Prevost, etc).

Yes, as mastercraft here is finding out, many, many RVs are built very cheaply. Like already said, with the Palazzos, when the Freightliner chassis alone costs $100k, you can't expect a $160k coach built on that chassis to be built anything but cheaply.

Still, I have to agree that in this case they have really put the shaft to the customer (mastercraft) really, really bad. This Palazzo unit seems to be a really, really extreme example of poor (horrible!) quality build.

I'm going to refrain from offering much advice here, though, as the things I'd recommend to the OP....Welllll, lets just say its not something I'd want mentioned in a public forum in this situation. I will just say this: IMO, its time to move on, and to find some way to dump this Palazzo (Palacrappo) and get something else. Even if that requires (yikes!) litigation of some form. For the amount of $$ you've put into this, there are much, much nicer coaches out there that will serve you much better. No reason you should have to go through what they've put you through.

Effy wrote:
What's all the******around your camera or is that the mounting screw? Man dude, they threw you another lemon. Instead of going over a nice unit with a fine toothed comb to appease you, they threw you a bone to get you to shut up.

That is the mounting screw for the mirror. I used my DSLR. Yes it will capture everything. That was my intent in this photo. On another note, all the scratches on the side of the Palazzo are very hard to pick up on a camera. You have to look at it in the sun.

What's all the******around your camera or is that the mounting screw? Man dude, they threw you another lemon. Instead of going over a nice unit with a fine toothed comb to appease you, they threw you a bone to get you to shut up.

It was said that my video wasn't justified because I had not provided enough evidence. It seems as though every time I go out and look at the Palazzo, I find yet another problem. Here is some more cracking in the front cap on the left corner. You will see were it is. Right in front of the driver mirror. It concerns me because every time I operate the leveling system there is a lot of popping and cracking sounds in this area. I assume from all the comments these cracks are the norm for manufacture problems?

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It is hard to find an RV with quality. I just sent mine to auction. If I ever buy another RV I will buy old and refurbish/restore or build one from the chassis up. I will never spend my hard earned money on the garbage that leaves the factory of just about any manufacturer.

Gotta laugh. We picked up our Fleetwood Expedition last July. After loading the storage bays it must have tweaked the framing enough that one bay door flew open at every right turn. It looked like a huge air brake sticking out into the next lane. Thankfully nothing came out of the bay. After adjustment all is well.

These things happen. You just have to be willing to work it out. And yes we all understand your frustration.

It makes me wonder if people ever thought critically and look past the glitz. Hear on thus forum get the floorplan you like in a new unit and all new units have issues. The OP could have bought a used high line coach that works well for that money or less. They are well built and will last. I. Know my Foretravel is now less then what he paid and works and runs great. It has more and bigger everything but the full wall slide. There are used CC and upper end Monacos out there too that are better built. I learned a long time ago now to look past the surface and see how things are constructed. If you think a well constructed diesel coach new can be built in the hundreds with the drive train taking up most of it then you gave a recipe for a poor experience. The RV manufactures say it is only used a couple times a year so the quality does not have to be there. I was at a Foretravel rally and a question was asked of the owner. Will you build an entry level coach and his response was the used FT are our entry level. We do not want to sacrifice quality. I am sorry that you have had an is due and the weeks and months that coaches sit to be fixed us why there are only a few brands I will even look at. I wonder if this will change people's views. I have started to hear stuff about big wait times and QC at tiffin. They always fixed stuff but they are mass produced and pushing hard. I have a friend with a phaeton and has slide issues two. Said next one he sells it too and he was back to Red Bay three times for it. QC is across almost all brands it especially at the lower end of the line up.

I have had three Winnebago new motorhomes. Minor issues. First one the rubber seal on top of windshield came loose. I pushed it back in securely and it never came loose again. Second, had a bad solenoid in leveling jacks. Fixed and no further problem. I pick up my new one tomorrow and hope to not have problems. I think what has been experienced by this owner with two Thor products is amazing. Even more amazing is that there are not hundreds who purchased the same products having the same problems. Apparently you are very unlucky because these are not things to be tolerated.