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GrumpyGator's avatar
GrumpyGator
Explorer
Jun 07, 2013

Nexus RV

I just spent the last 2 days at the Nexus Factory. I bought my Nexus Class C 13 months ago. I had a couple of minor issues I needed taken care of... namely the backup camera and a couple of other issues.

On the way to Elkhart I stopped in a campground outside of Indianapolis. The sun was pretty bright when I pulled in so I put the awning out. Next morning, I packed everything up, checked everything (I thought) and pulled out. You can guess the rest. Yep, I left the awning out. Got almost out of the campground when the awning hit one of the lamp posts. Tore it up pretty bad. Contacted a local RV service person and they removed the awning.

Proceeded on to Nexus. I had scheduled 3 days for the stuff I needed attended to. At the end of the first day, they had replaced the awning and fixed all but one of the other things on my list. By noon the second day, they were done.

When presented with a bill, I was flabergasted. Most of the stuff was at No Charge, even though it wasn't under warranty. The awning, they replaced at their cost, plus a minor amount for labor. As you might imagine, I was pleasantly surprised.

While I was there I got to inspect the new Nexus Ghost close up. This is an awesome unit for anyone looking for a C+. Nothing compares when you match feature for feature and price.

By the way, for anyone looking for a Phoenix Cruiser, Nexus has several late models (2012 and 2013) that were trade-ins. You can probably make a good deal on one.

As you can tell, I'm a big Nexus fan, and if anyone has any questions about them from an owner's point of view, feel free to send me a private message.

4 Replies

  • I'm a Nexus Phantom owner and I am not surprised about the service received in this post. There is no better way to get return customers than treat them fairly with service issues. I am a former Safari owner and used to go to Monaco rallies. I was very impressed with Monaco by them sending large numbers of service techs from all over the country to their rallies to work on Monaco units, and quite often, those units out of warrenty, would be worked on for free or at least, at cost. maybe this is one reason they have had financial problems, but they kept a large fan base through treating their customers right.
  • What a great customer service story.

    I think Nexus has been reading of PC owner stories and figured it would be good business to model after Phoenix USA. So there are a couple of great factory direct companies in Elkhardt Indiana. PCs for people who want to scale down, Nexus for those who want more elbow room. They seem to compliment each other.
  • What good news, I am glad it worked out so well for you. I watched the video on the new nexus ghost the other day and was impressed.