Perplexed by Newmar
My wiper motor failed on my last trip (2 yrs old!?!). Was able to figure out how to disable that to get the old motor off. Quite and ordeal in itself. Spent the weekend looking for the part on line...
Forum Discussion
Dennis M M wrote:
Not reasonable at all. They are providing you with technical assistance (paying the person on the phone to find the PN you could not find on line), they probably have the part in inventory (which takes investment), and you want to beat them out of a sale? I call that unreasonable.
FYI -I spent 40 plus years in the parts business and our supplier's part numbers were always proprietary.
Have a similar problem with a pump in my AquaHot There are small magnetically coupled pumps that circulate the hot water thru the heating system in the coach. AquaHot charged over $400 for the pump. I found an exact replacement on the pump mfgrs site and when I tried to order it they refused to sell it or give me the specs for it. I do believe that a mfgr is entitled to a markup to cover their costs of operation but I really get torqued when a mfgr treats me like a cash cow instead of a customer.
Ron
