CS in electonic- gone forever
Customer service in companies truly has disappeared ...
Just bought Adobe PSE because the older version will not load on my new LT. IT gives an invalid ID number window.
Call Adobe, on hold forever ... robot says, I can call you back. Give number. Hour later robot calls back ... says CS is here, then disconnects. Four times -- I gave up. Got an email, sent the issue and the ID # and an explanation. This has been going on in one form or another for about two months (Christmas gifts, two)
Tech finally calls back after a week or so ... first question, What is the ID#, and what is happening. I wrote it out very clearly with my email. CS says, we don't get that, we were told to call you. And is very obviously, English as a second, maybe third, language. He and I repeat each statement at least three times, with other voices screaming in the background and phones ringing.
Then, each time I say a sentence, she says "gotta put you on hold, is gone a minute, comes back, asks another Q, goes a way another minute, comes back. After about ten of these quick quiz - I ask for a new ID # ... well, we have to remote access your computer to troubleshoot why it's not taking the ID#
WHAT?? NO way some random person is getting into my LT ... from who knows where ... and without even the proper communication skills.
So, she's trying to get me now, a new code - she says she'll call back in a hour - but will probably be someone new in a week, and we can start all over.
This all started with the "vendor" after the first go-around with Adobe, I called the vendor, vendor says, we just sell it, we don't have anything to do after that ...
Which means, we don't have anything to do with it EXCEPT take my money. Vendors notoriously deflect any responsibility once you pay.
It truly has become a sad products world when the purpose of CS is to wear out the customer until he gives up in frustration. I've probably been on-hold twenty hours in the last two months attempting to 'fix' several products I bought - with "0" results ...
Monkey's climbing back into his tree, and opening a coconut.
Just bought Adobe PSE because the older version will not load on my new LT. IT gives an invalid ID number window.
Call Adobe, on hold forever ... robot says, I can call you back. Give number. Hour later robot calls back ... says CS is here, then disconnects. Four times -- I gave up. Got an email, sent the issue and the ID # and an explanation. This has been going on in one form or another for about two months (Christmas gifts, two)
Tech finally calls back after a week or so ... first question, What is the ID#, and what is happening. I wrote it out very clearly with my email. CS says, we don't get that, we were told to call you. And is very obviously, English as a second, maybe third, language. He and I repeat each statement at least three times, with other voices screaming in the background and phones ringing.
Then, each time I say a sentence, she says "gotta put you on hold, is gone a minute, comes back, asks another Q, goes a way another minute, comes back. After about ten of these quick quiz - I ask for a new ID # ... well, we have to remote access your computer to troubleshoot why it's not taking the ID#
WHAT?? NO way some random person is getting into my LT ... from who knows where ... and without even the proper communication skills.
So, she's trying to get me now, a new code - she says she'll call back in a hour - but will probably be someone new in a week, and we can start all over.
This all started with the "vendor" after the first go-around with Adobe, I called the vendor, vendor says, we just sell it, we don't have anything to do after that ...
Which means, we don't have anything to do with it EXCEPT take my money. Vendors notoriously deflect any responsibility once you pay.
It truly has become a sad products world when the purpose of CS is to wear out the customer until he gives up in frustration. I've probably been on-hold twenty hours in the last two months attempting to 'fix' several products I bought - with "0" results ...
Monkey's climbing back into his tree, and opening a coconut.
