Bad Customer Service

bryris wrote:
Seems that every repair establishment I find is not willing to go out of way at all, doesn't return calls, answers e-mails with bad grammer and punctuation, and incomplete answers. I am having to adjust to just feeling like a number despite the near $100/hr rates being charged.

I've tried to talk to 4 different ones, all the same result.

I've got a guy coming out Monday to do repairs, but only because he was the first I called. No one else has even tried to win the job with any heart. I have over 2k of repairs to have done. They'd rather lose the job than try to accomodate my schedule by coming out on a Sat or meeting me at camper at 5:30pm.

Strange. Must be a very lucrative industry to just be able to pick and choose jobs. I think I am working in the wrong field.

Seems to me like they are busy with work at their respective shops. Unless you are offering to pay them their travel time and mileage they don't have much incentive.

I have a garage (not RV) and we don't do house calls or schedule weekend work either (unless it is for a friend). Everyone deserves their time off with their families.

The repair business IS a good business to be in - can't be exported and word of mouth will keep your weeks full after a few years of building up a customer base.

btw, under $100/hr is quite a good deal. A dealership is going to be more like $125.