icemaker
After two trips to CW and a three week wait for a replacement ice maker we picked up our new Winnie and took it home. I ran the generator for 24 hours in the driveway and the temp in the freezer dropped to 5 degrees. I flipped the arm down and waited another 6 hours for ice. No joy.
We gave up on this CW. In addition to their being unable to make simple repairs, they were rude and short with me if they ever called back. I will take the MH to Apalache service Center near Atlanta for future repairs.
We are on the road and after 40 hours, still no ice. I opened the compartment up and took a look. There was an unplugged wire with a male connector that was marked with tape which said "bad ice maker gear , ordered replacement 10/16. There was another wire with a female connector. They were two different colors. Expecting sparks, I took a chance and plugged and unplugged the connectors. No sparks. I plugged them back in and by the time I got back inside the ice maker was full of water. It had not had water before. I have checked a few times and the water in the ice maker is chilling quickly and is not overflowing so I think I solved the problem. The tech just forgot to plug it back in.
I am happy that my ice maker is working but thoroughly disgusted with almost a month of waiting , no call backs and when I did keep calling until I reached the service manager he was rude and short. That is behind me. To my knowledge, the rest of the systems are all working. I won't go back to CW, ever.
I paid $5000 for a Good Sam warranty. I mentioned Apalache RV repair in another thread here and a Good Sam moderator told me to be sure that all repairs were authorized by Good Sam if I did not have them done by a CW dealer. I would like some clarification.
First, Winnebago service told me that this service center was excellent and that they had heard nothing but positive feedback.
The person at Apalache told me that they did Good Sam warranty work and liked the GS service plans because GS paid quickly and additionally they had a good working relationship with GS. I am curious about what the GS moderator meant by telling me that I had to check with GS before authorizing a repair. Please explain what my options are a bit more clearly. I would expect that the service center would clear the repair with GS. Am I wrong? Do I need written authorization before any repair is agreed to?
I am done with CW and from what I read here I'm not alone. Please advise.
We gave up on this CW. In addition to their being unable to make simple repairs, they were rude and short with me if they ever called back. I will take the MH to Apalache service Center near Atlanta for future repairs.
We are on the road and after 40 hours, still no ice. I opened the compartment up and took a look. There was an unplugged wire with a male connector that was marked with tape which said "bad ice maker gear , ordered replacement 10/16. There was another wire with a female connector. They were two different colors. Expecting sparks, I took a chance and plugged and unplugged the connectors. No sparks. I plugged them back in and by the time I got back inside the ice maker was full of water. It had not had water before. I have checked a few times and the water in the ice maker is chilling quickly and is not overflowing so I think I solved the problem. The tech just forgot to plug it back in.
I am happy that my ice maker is working but thoroughly disgusted with almost a month of waiting , no call backs and when I did keep calling until I reached the service manager he was rude and short. That is behind me. To my knowledge, the rest of the systems are all working. I won't go back to CW, ever.
I paid $5000 for a Good Sam warranty. I mentioned Apalache RV repair in another thread here and a Good Sam moderator told me to be sure that all repairs were authorized by Good Sam if I did not have them done by a CW dealer. I would like some clarification.
First, Winnebago service told me that this service center was excellent and that they had heard nothing but positive feedback.
The person at Apalache told me that they did Good Sam warranty work and liked the GS service plans because GS paid quickly and additionally they had a good working relationship with GS. I am curious about what the GS moderator meant by telling me that I had to check with GS before authorizing a repair. Please explain what my options are a bit more clearly. I would expect that the service center would clear the repair with GS. Am I wrong? Do I need written authorization before any repair is agreed to?
I am done with CW and from what I read here I'm not alone. Please advise.
