We have only had to call Coachnet twice in the 3 years we've had a complimentary card given to us on 3 TTs we bought new. Both times the help and service was terrible. All they want to do is send you to the nearest service center, even if they are not an RV service center. If it's a long weekend and nobody is available, they can't do a thing. Had something that needed repairing on the Easter weekend and they said they could not help and that we had to go back to our dealer (being the closest KZ dealer) because our TT is still under warranty. Dealer was closed over the holidays of course, plus they would want you to take the TT into their shop.Not sure what the point of having Coachnet is if they can't help when you really need it.I've heard positive reports about Good Sam. Is there anyone else? Does Good Sam send an RV tech. out to you or do they sometimes direct you to a service as well?

What level of emergency road service do you have from Coachnet. Limited, Basic or Premier Towable. The Limited plan appears very limited "Coverage is limited to 1 tow (up to 75 miles) and 1 other event (tire assistance, battery boost, lockout, emergency fuel/fluid delivery, or winching up to $75) per year" . The more you pay for the plan, the more services you get.Not sure if Good Sam has the same levels of plans for there emergency road service.Ken

Coachnet, as well as the others, are ERS (emergency roadside service), not to tow it to a repair service if that is something you can do yourself. They provide towing service in the event your vehicle is immobilized, tire service in the case of flats/blowouts, and other emergency services.

The services available on the complimentary ERS plans provided by some manufacturers/dealers is dictated by how much they are willing to pay for it. The services offered may not be the same as those offered to the general public in the standard plans.

Our car insurance pays for towing.....even the 5er. As for "finding" a company to tow us, I'll rely on internet. :) I've been considering CoachNet, GSRA, AAA and have decided I may have more luck doing it my way......I'm sure others will pop in to tell me why I shouldn't rely on my method.

I've had the koa/allstate service for a couple of years and have been happy. Fortunately haven't had to use it for rv service, but past winter my car wouldn't start in frigid weather after work. Called for service, had a unit there within 20 minutes. When we still couldn't get it started, they suggested towing to nearby shop but I requested a tow home as I believed I could work on it myself. They gave me no problems, asked no questions and had it towed the extra 20 miles to my home.

Alternatives to Coachnet? | Good Sam Community

Dtank
Explorer
Apr 07, 2015
colliehauler wrote:
Lantley wrote:
To the OP were you broken down or stranded. Or were you merely looking to have your RV towed to the dealer for a repair? The fact that your RV is under warranty really has no bearing with roadside assistance.
I'm not sure your expectations are in line with the services provided by roadside assistance.
I would like to know as well?

Another....in the "would like to know" camp.

.
wbwood
Explorer
Apr 07, 2015
They are all basically the same. You may get terrible service one day with one and good with another on another day. Just go with the highest plan or plan on being your own ERS. Set money to the side or a credit card just for it. Make sure you have a good working cell phone and the ability to call a tow service and research service centers or mobile repair people....We have Good Sam ERS until 2020. But after that, we will probably just have a credit card (Visa) set aside for just emergencies like this.
colliehauler
Explorer III
Apr 07, 2015
Lantley wrote:
To the OP were you broken down or stranded. Or were you merely looking to have your RV towed to the dealer for a repair? The fact that your RV is under warranty really has no bearing with roadside assistance.
I'm not sure your expectations are in line with the services provided by roadside assistance.
I would like to know as well?
Lantley
Nomad
Apr 07, 2015
To the OP were you broken down or stranded. Or were you merely looking to have your RV towed to the dealer for a repair? The fact that your RV is under warranty really has no bearing with roadside assistance.
I'm not sure your expectations are in line with the services provided by roadside assistance.
midnightsadie
Explorer II
Apr 07, 2015
I, have coach net never a problem, and you can,t blame coach net for businesses being closed on holidays,
hsteinle
Explorer
Apr 07, 2015
I've had the opposite experience. I've had Coach Net, first as a complimentary subscription and then over the past 15 years I've renewed several times. Some years I don't need them, other years I've used them for phone advice AND towing a few times a year, INCLUDING Alaska and they never failed me and I've never had to pay for a tow. The advice has always been from someone who KNOWS about diesel coaches. With Good Sam's I've had friends who have had lousy service and terrible phone help. so I guess it might be directly related to WHO you get on the phone.
brirene
Explorer
Apr 07, 2015
I've had the koa/allstate service for a couple of years and have been happy. Fortunately haven't had to use it for rv service, but past winter my car wouldn't start in frigid weather after work. Called for service, had a unit there within 20 minutes. When we still couldn't get it started, they suggested towing to nearby shop but I requested a tow home as I believed I could work on it myself. They gave me no problems, asked no questions and had it towed the extra 20 miles to my home.
amandasgramma
Explorer
Apr 07, 2015
Our car insurance pays for towing.....even the 5er. As for "finding" a company to tow us, I'll rely on internet. :) I've been considering CoachNet, GSRA, AAA and have decided I may have more luck doing it my way......I'm sure others will pop in to tell me why I shouldn't rely on my method.
Dutch_12078
Explorer II
Apr 07, 2015
The services available on the complimentary ERS plans provided by some manufacturers/dealers is dictated by how much they are willing to pay for it. The services offered may not be the same as those offered to the general public in the standard plans.
BB_TX
Nomad
Apr 07, 2015
Coachnet, as well as the others, are ERS (emergency roadside service), not to tow it to a repair service if that is something you can do yourself. They provide towing service in the event your vehicle is immobilized, tire service in the case of flats/blowouts, and other emergency services.

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