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Joeontheroad's avatar
Joeontheroad
Explorer II
Jun 29, 2025

Go back or not.

I had my whole roof redone after an accident.  We picked up the rv from a service dealer who was reccommended by the manufacturer.  We noticed that there might have been a problem with the solar panels and the batteries being depleted.  We called amd informed them and they said that we could have it checked close to home and let them know.  We didn't.  Two years later we are going to go on a trip again (had not used it) and in preparing, we notice that there are short circuit problems with the generator and A/C, shore power and the A/C, and the solar paas seem to be draining the batteries as well as they are not charging them.  We reached out to the company that rebuilt tue roof and told us to bring it.  My question (after two years), should I make the four hour trip to leave it and pick it up again at a later time, trusting that they are going to be honest about any mistakes made, or should I find a local service dealer to independently to look it over?  Will the service dealer who rebuilt it accept the local opinion?  With they wash their hands either way?  The panels were new Go Power.  The A\C did work both with the generator and shore power before tye accident.   I am accepting all opinions.  Thank you

11 Replies

  • One thing we did not consider ar all was parts and labor warranty.  It was 100% free of charge.  So it was not a joke.  The AC problem actually had to do with a water leak on the roof.  All four bolts were loose.  Having that the RV was driven only 750 miles and all four bolts is unheard off, they tightened and placed new gaskets.  I honestly think that they did not tightened those bolts completely when they rebuilt the roof.  Thank you for your comment.  All the comments helped me make the correct decision.  In a way.

  • after two years of nothing then a call out of the blue, I would have told you to pound sand.  they told you to get it checked out right away and you never did, and never called back for two years... the companies hands are all washed clean of any issue now. 

    • Joeontheroad's avatar
      Joeontheroad
      Explorer II

      As it turns out, they actually had a two year warranty on their work.  The panels had a five year warranty.  They fixed everything at no charge.  Thank you for your input.

      • StirCrazy's avatar
        StirCrazy
        Moderator

        that worked out good for you, I am glad some one got a good story out of the rv repair world for once.   you probably would have gotten way more positive replies if you posted the warranty info in the original post though instead of holding that back.  😂

  • You thought you had a problem, they told you have it checked close to home and let them know, and then you waited 2 years and did nothing? I would be surprised if the dealer still honored their original offer at this late date. Your opportunity for a free fix has likely expired.

  • 2 years later and things that basically have nothing to do with the roof?  
    And on top of it haven’t used the camper in 2 years with problems that are common due to lack of use and lack of maintenance…..

    AND the DC solar panel issue is almost assuredly different than the problems with the AC system  

    Surely you must be joking about even considering asking them to do it for free. 

    • Joeontheroad's avatar
      Joeontheroad
      Explorer II

      As I said, they had redone the entire roof.  The panels were installed with their cables crossing over the panels.  That is not recommended by the panel manufacturer.  The panels were shot but had a five year warranty.  The AC had everything to do with the short circuit.  All four bolts were loose which as they said, it was very rare.  Having that the RV had only 1,000 it is very likely that they were not sufficiently  tightened when they rebuilt the roof.  A water leak caused the short circuits.  So, it had nothing to do with lack of maintenance.   With that said, they paid 100% ofthe bill.  I made the right decision in going back.  Thank you for your input.

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