I have a Q220 I got thru Airmiles over 5 years ago. Recently it's been a******shoot if its going to get hot enough to cook anything. Probably the regulator or maybe the burner. Called their 800 sup...
Weber has a customer service/warranty model that many companies should emulate. Anytime I have called them I have been more than impressed and always satisfied. I have 4 Webers from the top of the line 670 gas grill (25 year warranty) all the way down to the Smokey Joe (10 year warranty)
Add to that the fact that they are world class grills and smokers...winner winner
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