I have a Q220 I got thru Airmiles over 5 years ago. Recently it's been a******shoot if its going to get hot enough to cook anything. Probably the regulator or maybe the burner.Called their 800 support to explain the issue. Didn't want to be throwing money at it.Gentleman was very helpful. Since it could be the burner or the regulator, how about we send you both all under warranty. Now in all honesty, I really think that we have no warranty because of the age but who was I to argue.So, if you are considering a new BBQ purchase, my recommendation would be Weber, for at least their support.S

We love our Weber although we haven't had any issues and can't comment on their customer service. I do remember that there were some Q220s that had that problem of not getting to temp properly. You should be good to go once you get the new parts installed. Happy Camping!!!

Weber has a customer service/warranty model that many companies should emulate. Anytime I have called them I have been more than impressed and always satisfied. I have 4 Webers from the top of the line 670 gas grill (25 year warranty) all the way down to the Smokey Joe (10 year warranty)Add to that the fact that they are world class grills and smokers...winner winner

Yes very good company. We called them and they sent us a new ignightor (sp)and holder.

Outstanding customer service,when my Adapter hose for my Q220 failed just out of warranty they sent a new one and a new regulator for free. Can't get any better than that,also the Rep was here in America at their plant.

unless you are hellbent on staying with gas.Weber 1211001 Jumbo Joe Gold Charcoal Grill, 18-InchEDIT: never mind, i missed your point until i re-read the OP.

Weber Support | Good Sam Community

IAMICHABOD
Explorer II
Jul 09, 2015
Outstanding customer service,when my Adapter hose for my Q220 failed just out of warranty they sent a new one and a new regulator for free. Can't get any better than that,also the Rep was here in America at their plant.
tomkaren13
Explorer
Jul 09, 2015
Yes very good company. We called them and they sent us a new ignightor (sp)and holder.
RandACampin
Explorer II
Jul 09, 2015
Weber has a customer service/warranty model that many companies should emulate. Anytime I have called them I have been more than impressed and always satisfied. I have 4 Webers from the top of the line 670 gas grill (25 year warranty) all the way down to the Smokey Joe (10 year warranty)

Add to that the fact that they are world class grills and smokers...winner winner
Sandia_Man
Explorer II
Jul 09, 2015
We love our Weber although we haven't had any issues and can't comment on their customer service. I do remember that there were some Q220s that had that problem of not getting to temp properly. You should be good to go once you get the new parts installed. Happy Camping!!!

Forum Discussion

Weber Support

About RV Tips & Tricks

Related Content

Tailgate support rack

Weber Q Mount

Weber Q3200 grill

Fresh water tank support

Support Trailer