We have a 2009 Fleetwood Excursion and our electric steps just suddenly stopped working. DH tried everything but it is obvious that there is more to it than we can fix.While here at ON UR WA campground in Iowa, we called a MH mechanic who came over. We need a new motor and module for the steps. Now, we have to wait for the parts to be shipped in. Owner of shop just came by and wanted DH to come over so they could go over the cost. He was upset that we didn't tell him that we have extended warranty until he told us how much. Oh Well! So, it is going to be over $1000 to fix but with the insurance we just pay the $250 deductible and pay the shipping.

I can understand the shop owner's side. Sometimes, knowing the coverage changes what is ordered. Some plans may only pay for OEM, others may only pay for after market, that kind of thing. He may have ordered a part that now he can't use and will have to pay shipping and a restocking fee to send it back.Anytime I am incurring a bill that I, personally, will not be paying 100%, the first words out of my mouth are "my coverage for this is . . . ."

1. 2009 would not need a conversion kit (motor and controller)2. I doubt the module is bad, they rarely are it is 99% of the time the motor3. Did the total price go up once the ESC was involved? If so, the Service people are crooks4. ESC or customer pay makes NO DIFFERENCE on what the parts and labor will be. SAME PRICE. The ESC may not pay the normal mark up on the parts or pay the customary time for labor and the customer is responsible for the difference. But that would not be more than $100.5. Your steps are 4 years old and I cannot remember the last time I had a module go out. It is always the motor. 6. Normal cost on a kwikee motor is around $120. The module is around $170. Those are retail prices, labor would be 1.5 hours plus the Mobile show up fee 1.5 at $125 is about $200 labor. So I calculate you should pay about $500 plus the mobile fee. Just because you have Insurance and you are only glad to pay your $250 deductable does not excuse they Mobile service from ripping you off.A complete new step is about &$700. 7, If you have a LCI (Lippert) the part cost will be about 20% higher. labor the same8. They are ripping you OFF big time. Doug

He might be upset because you can buy an entire assembly (three steps) for a little over 500 and he is charging >1000 for parts. He know the insurance is not going to pay that much.

You and your insurance has been ripped off!

steps don't work | Good Sam Community

16 Replies

Chris_Bryant
Explorer II
Jul 02, 2013
I'll agree- a new motor and module for the standard Kwikee step is $337, at full retail, takes less than an hour to install, and most distributors pay shipping on something like that.
I have yet to find an insurance company that would go for that much gouging, but there could be extenuating circumstances.
enblethen
Nomad
Jul 01, 2013
You and your insurance has been ripped off!
midnightsadie
Explorer II
Jul 01, 2013
$1000. for repaired steps ?
SeaDog_BRR
Explorer
Jul 01, 2013
He might be upset because you can buy an entire assembly (three steps) for a little over 500 and he is charging >1000 for parts. He know the insurance is not going to pay that much.
dougrainer
Nomad
Jul 01, 2013
1. 2009 would not need a conversion kit (motor and controller)
2. I doubt the module is bad, they rarely are it is 99% of the time the motor
3. Did the total price go up once the ESC was involved? If so, the Service people are crooks
4. ESC or customer pay makes NO DIFFERENCE on what the parts and labor will be. SAME PRICE. The ESC may not pay the normal mark up on the parts or pay the customary time for labor and the customer is responsible for the difference. But that would not be more than $100.
5. Your steps are 4 years old and I cannot remember the last time I had a module go out. It is always the motor.
6. Normal cost on a kwikee motor is around $120. The module is around $170. Those are retail prices, labor would be 1.5 hours plus the Mobile show up fee 1.5 at $125 is about $200 labor. So I calculate you should pay about $500 plus the mobile fee. Just because you have Insurance and you are only glad to pay your $250 deductable does not excuse they Mobile service from ripping you off.
A complete new step is about &$700.
7, If you have a LCI (Lippert) the part cost will be about 20% higher. labor the same
8. They are ripping you OFF big time. Doug
Bobbo
Explorer III
Jul 01, 2013
I can understand the shop owner's side. Sometimes, knowing the coverage changes what is ordered. Some plans may only pay for OEM, others may only pay for after market, that kind of thing. He may have ordered a part that now he can't use and will have to pay shipping and a restocking fee to send it back.

Anytime I am incurring a bill that I, personally, will not be paying 100%, the first words out of my mouth are "my coverage for this is . . . ."

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steps don't work

16 Replies

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