We purchased a new Winnebago Voyage fifth wheel in 2015. We had a problem with the refrigerator and converter while taking are second trip with it. I repeatedly called the towable service number for help and was just told to leave a phone number or email address and they would get back to me. After 4 messages without a reponse in over a week I gave up. I also sent them an email without a response. I called the motorized Winnebago number and spoke to a person, but he couldn't help. He tried to contact them for me and just got the leave a message response. Has any one else had a problem with a towable Winnebago? I would not recommend them to anyone on this website or any anyone we meet. The website and information we received does not give us information on contacting them except by the one phone number or email.

Hi Lucy. I don't have a Winnebago, but since you just purchased it, call your dealer. Years ago when we had first purchased one of our trailers, we had a problem while taking a trip. Not knowing what to do, we called our dealer and he helped us out. It wasn't anything as serious as yours, but they told us what to do in the meantime. When we got back from our trip, we took our trailer to the dealership and they fixed the issue right away.

What are you wanting? Are you wanting service at Your site? Are you wanting the number of a Winnebago Dealer for service? How old is the RV? More than 1 year? Is it out of the original warranty? Have you tried to get your local Winnebago Dealer to look at the RV? If you have a problem with your Chevy, you do NOT call the Detroit factory, you call your local Chevy dealer. Doug

La Mesa RV (our dealer) told us to contact Winnebago. They never called us back after 4 messages, nor responded to both emails I sent. We saw a mobile RV repairman in the park. He corrected our problem in half an hour. The fuse box had the labels for the fuses mixed up. If you ever need help in Island Park, ID, call Randy at Mobile RV Repair, 480-495-9579. He was knowledgeable and had the equipment to trace down the problem.

is a "towable" service good for appliance repair? I wouldn't call AAA if my Air conditioner went out????bumpy

Bumpyroad wrote:is a "towable" service good for appliance repair? I wouldn't call AAA if my Air conditioner went out????bumpyThey(Winnebago) probably have a service like CoachNet for these type problems. That is the number they are supposed to call and the Winne people get in touch with the service company. Doug

Winnebago Fifth Wheel | Good Sam Community

18 Replies

SoCalTom
Explorer
Jul 22, 2016
Lucyc858 wrote:
Doug,
I left the vin number every time I called. Winnebago never called back. Since I got home I wrote a snail mail letter to the company and didn't receive a reply.

We just left the Winnebago Grand National Rally in Forest City, Iowa. We also have a 2015 Voyage that we generally love. It replaces our 20-year-old Fleetwood 5th wheel that we loved. But we have had some problems that our dealer, also La Mesa, did not resolve. We didn't realize the 5ers were manufactured in Middlebury, Indiana. Of 1400 attendees, only a few of us were towables.
We felt that the Forest City crew was very responsive and the new CEO very much so. I think he would want to hear what you're saying, both about the lack of responsiveness from the dealer as well as from the people in Middlebury.
We are here now and plan to go there in the morning. However, I called early today and left a message and no one ever returned my call so I'm not hopeful. Our problems are an electrical plug in the bedroom that keeps going out and the grey water doesn't seal off so when it is time to connect or dump, when you remove the cap, even if you're super quick you get a gush of grey water. The Voyage next to us was on its third air conditioner.
MEXICOWANDERER
Explorer
Jul 21, 2016
California

Department

Of

Consumer

Affairs

http://www.dca.ca.gov/consumer/complaints.shtml
Bumpyroad
Explorer
Jul 21, 2016
Lucyc858 wrote:
This explains a lot. The Winnebago motorized service answered the phone. He even tried to call the towable service number. I hope Winnebago improves the service using their name or gets out of the towable market. I know we would never buy a towable from Winnebago. This is our 6th trailer covering 43 years of rving. We never had a problem with the other companies.if

as the various manufacturers go out of business, those remaining are under less pressure to produce a better product.
bumpy
Lucyc858
Explorer
Jul 21, 2016
This explains a lot. The Winnebago motorized service answered the phone. He even tried to call the towable service number. I hope Winnebago improves the service using their name or gets out of the towable market. I know we would never buy a towable from Winnebago. This is our 6th trailer covering 43 years of rving. We never had a problem with the other companies.if
dougrainer
Nomad
Jul 21, 2016
Bumpyroad wrote:
dougrainer wrote:
Lucyc858 wrote:
Doug,
I left the vin number every time I called. Winnebago never called back. Since I got home I wrote a snail mail letter to the company and didn't receive a reply. Since the problem was a mislabeled breaker box we do not know which breaker labels are also incorrect. I even emailed them a picture showing that the converter label was not included. I would not recommend a Winnebago towable to anyone!
I had hoped for help and support from the forum not a demeaning comment about my efforts. Do you work for Winnebago? You seem to be defensive.

I am not a Winne dealer, but EVERY time I call Winne for service support help, I get help either at that time or they call me back within the day. Maybe Winne Towable is a separate company from Winne Motorized. Doug

winnie towable was some separate RV company that they bought to get into the towable business. IIrc
Bumpy

This I did know. We sold Sunnybrook trailers for 6 months which was a Trailer company Winne purchased to get more into Towables, We dropped them due to horrible quality issues and YES, we did NOT deal with Winne on towable issues but Sunnybrook directly. The OP may have a Towable that is under the Winne umbrella of companies but the service/warranty is handled by that particular company instead of the Main Winne Iowa headquarters. Which tarnishes the Winne name. Doug
Bumpyroad
Explorer
Jul 21, 2016
dougrainer wrote:
Lucyc858 wrote:
Doug,
I left the vin number every time I called. Winnebago never called back. Since I got home I wrote a snail mail letter to the company and didn't receive a reply. Since the problem was a mislabeled breaker box we do not know which breaker labels are also incorrect. I even emailed them a picture showing that the converter label was not included. I would not recommend a Winnebago towable to anyone!
I had hoped for help and support from the forum not a demeaning comment about my efforts. Do you work for Winnebago? You seem to be defensive.

I am not a Winne dealer, but EVERY time I call Winne for service support help, I get help either at that time or they call me back within the day. Maybe Winne Towable is a separate company from Winne Motorized. Doug

winnie towable was some separate RV company that they bought to get into the towable business. IIrc
Bumpy
qtla9111
Nomad
Jul 21, 2016
Let's crucify the OP for not knowing what to do or where to go. This is a forum for helping people.

Let's find a way to help her out and get her problem fixed. I have worked in customer service all my life. I never expect a client to have all the answers and I surely wouldn't belittle them if they didn't. That's not a way to keep customers.

I hope the OP gets her refrigerator fixed and that Winnie responds. Regardless of what she may or may not know, Winnie should have responded. That doesn't look good. If it would have been GS, a lynching would have taken place here.
dougrainer
Nomad
Jul 21, 2016
Lucyc858 wrote:
Doug,
I left the vin number every time I called. Winnebago never called back. Since I got home I wrote a snail mail letter to the company and didn't receive a reply. Since the problem was a mislabeled breaker box we do not know which breaker labels are also incorrect. I even emailed them a picture showing that the converter label was not included. I would not recommend a Winnebago towable to anyone!
I had hoped for help and support from the forum not a demeaning comment about my efforts. Do you work for Winnebago? You seem to be defensive.

I am not a Winne dealer, but EVERY time I call Winne for service support help, I get help either at that time or they call me back within the day. Maybe Winne Towable is a separate company from Winne Motorized. Doug
dougrainer
Nomad
Jul 21, 2016
Lucyc858 wrote:
Doug,
I left the vin number every time I called. Winnebago never called back. Since I got home I wrote a snail mail letter to the company and didn't receive a reply. Since the problem was a mislabeled breaker box we do not know which breaker labels are also incorrect. I even emailed them a picture showing that the converter label was not included. I would not recommend a Winnebago towable to anyone!
I had hoped for help and support from the forum not a demeaning comment about my efforts. Do you work for Winnebago? You seem to be defensive.

No I do not work for Winne. What I AM, is a 37 year RV Tech with 37 years of dealing with customers. You would be amazed how little info I can get out of my customers when they call with problems. Like I stated on my previous post. ON this forum I ask pertinent questions to posters needing help. RARELY do those poster answer MY questions, which are questions that NEED answering to get them the help they need. Doug
Joe417
Explorer
Jul 21, 2016
Lucyc858,

Some on the forum don't have customer service on their mind regardless what the questions are leading to. They probably haven't dealt with poor service. Even some of the moderators.

That's why many try to stay anonymous. That bit of anonymity brings out rudeness from strangers.

Treat the forum like a supermarket, if it doesn't meet your needs ignore it and read the next one.

Could be a beer or two involved in the responses.

Maybe someone will answer your question without displaying personality.

I think others would like to know if you get a response from the company.