Camping World Problems
Ordered a new shower head for the TT 11 days ago. Realized yesterday that it did not come. Looked back into the email receipt and sent them another email asking whats up. NO ANSWER. Called later on. O...
Forum Discussion
Well... I just sent this to Camping World and can't believe it's happening. I guess I shouldn't be surprised though.
"Experience is very poor and I haven't even got my travel trailer back yet. I took it in 3 weeks ago and just wanted the waste values with coils swapped out for new waste values that just had a rod handle. Also I wanted the service technician to look at the toilet because it had a leak in the back where the blue water line connects. I asked that they call if it cannot be repaired. That was it. Well after calling CW 3 or 4 times without success and leaving a message for a return call, I finally go to the internet to online chat and talk to a "Marsha" hoping for some resolution. Finally CW did call later that day and I ask the status of the work order. The service person said it was done. I was quite surprised because I hadn't been called at all for the 3 weeks. I asked him if I could pick it up and how much I should plan on paying. He said the total was $600. WHAT!!!!!!?? What did you do? Well found out that the values were replaced, but then without authorization they went ahead and actually installed a NEW toilet and then proceeded to check all other values and water filter connections, etc. WITHOUT calling for my approval. They even charged me for the low water drain leaks which I'm sure were not leaking!!!! I do check over my values and hoses often. They also claimed a leak under the kitchen sink which again, I know was not an issue. Even so, I should have been notified of all of this before work was done. I could fix many of the issues they did without asking for much less than the parts and labor they hammered me with!!!!!!!! Now after doing some research on the internet from Rver's comments and blogs, I see now why CW has such a poor rating, and so many folks are telling others to stay away. Me... I will not return to CW even though it was closer and more convenient to take my business there. I can't believe your service techs do work without authorization!!!!! Not even a 1 star rating and wish I could report to the BBB but know it won't help.)
"Experience is very poor and I haven't even got my travel trailer back yet. I took it in 3 weeks ago and just wanted the waste values with coils swapped out for new waste values that just had a rod handle. Also I wanted the service technician to look at the toilet because it had a leak in the back where the blue water line connects. I asked that they call if it cannot be repaired. That was it. Well after calling CW 3 or 4 times without success and leaving a message for a return call, I finally go to the internet to online chat and talk to a "Marsha" hoping for some resolution. Finally CW did call later that day and I ask the status of the work order. The service person said it was done. I was quite surprised because I hadn't been called at all for the 3 weeks. I asked him if I could pick it up and how much I should plan on paying. He said the total was $600. WHAT!!!!!!?? What did you do? Well found out that the values were replaced, but then without authorization they went ahead and actually installed a NEW toilet and then proceeded to check all other values and water filter connections, etc. WITHOUT calling for my approval. They even charged me for the low water drain leaks which I'm sure were not leaking!!!! I do check over my values and hoses often. They also claimed a leak under the kitchen sink which again, I know was not an issue. Even so, I should have been notified of all of this before work was done. I could fix many of the issues they did without asking for much less than the parts and labor they hammered me with!!!!!!!! Now after doing some research on the internet from Rver's comments and blogs, I see now why CW has such a poor rating, and so many folks are telling others to stay away. Me... I will not return to CW even though it was closer and more convenient to take my business there. I can't believe your service techs do work without authorization!!!!! Not even a 1 star rating and wish I could report to the BBB but know it won't help.)
