Forum Discussion

Explorer

Jul 01, 2014

Confused about dealer response to order inquiry

I'm interested in purchasing a new tow vehicle. My wife and I would like to order a 2015 F150 EcoBoost as soon as the order banks are open.

So today I sent an email to my local Ford dealer asking if they could tell me when orders will be accepted. The reply I received was a very short single sentence stating that they will contact me when ordering information is available.

I replied and said that we are not sure if we want to order the XLT or the Lariat. I asked two questions 1. Do you have a 2014 XLT and Lariat that we can see? 2. Can we stop by this Friday morning to look at the trucks? The reply I received was another very short single sentence stating that the dealership is closed this Friday and the salesman will be off for the weekend.

I was expecting an answer that showed a little more interest in selling a truck. Something like, "Yes, we have the XLT and Lariat and we would be happy to show you the trucks. I'm sorry, but we are closed this Friday. Can we schedule another time to show you the vehicles". I feel like the only information I received is a report on the salesman's days off.

What is your opinion of the responses from the dealership? Am I overreacting or do you think they could show more interest?

Tow Vehicles

43 Replies

bob213
Explorer
Jul 01, 2014
I think it's the 4th of July on Friday. You probably got an email from the receptionist that answers the phone. Call and ask for a salesman with your questions and see what kind of response you get. If it's no better than the email...look elsewhere. Good luck with your new truck!
dspencer
Explorer
Jul 01, 2014
I'm an Internet Manager in the car business, been in the business for 23 years. If the person who sent you that email worked for me, they would soon find him or herself with a lot of extra time on there hands. I'm in the GM business and I pride myself on answering all my customers questions upfront and complete. I also expect the same for those under me. I will also provide an actual bottom line quote without being asked as long as I know what there looking for.

I would strongly suggest you explore other dealers as that one doesn't seem to be very interested in your business. Another way to maybe light a fire under them is send the exact same email to the GM of the dealership telling them exactly what you said on the forum. While I see this go on a lot more than you would think I would never condone it.
Bumpyroad
Explorer
Jul 01, 2014
they only have one salesman?
bumpy