After waiting 9 months to get my recalled water pump replaced, I finally got lucky today while I was getting my oil changed at the dealership. While I was at the dealership, their parts department received a couple of the replacement water pumps.The updated 6.7 water pump has been on restriction and, according to my dealership, have been shipped in small quantities to the dealership. I was told that we couldn't "reserve" one so I just happened to get lucky today and finally get it replaced.494,000 2013-2017 diesel Ram pickups were involved in this recall but one would think that a water pump that is a fire hazard could be replaced even more quickly than having to wait for 9 months.Otherwise, I love my 2015 Ram 2500 CTD. Best truck I've ever owned!Bill J., Lexington, KY

whjco wrote:After waiting 9 months to get my recalled water pump replaced, I finally got lucky today while I was getting my oil changed at the dealership. While I was at the dealership, their parts department received a couple of the replacement water pumps.The updated 6.7 water pump has been on restriction and, according to my dealership, have been shipped in small quantities to the dealership. I was told that we couldn't "reserve" one so I just happened to get lucky today and finally get it replaced.494,000 2013-2017 diesel Ram pickups were involved in this recall but one would think that a water pump that is a fire hazard could be replaced even more quickly than having to wait for 9 months.Otherwise, I love my 2015 Ram 2500 CTD. Best truck I've ever owned!Bill J., Lexington, KYI too stumbled upon a dealership ,it was out of town a bit, but going that way anyway. I was in ,and out in just less then an hour. So far so good.

Hi.. congrats on getting the replacement water pump.... I finally got a replacement installed on my 2016 diesel a couple of weeks ago. Camping season is here for me... jim2007

Next you can take it in for the sticking cruise control recall. http://news.pickuptrucks.com/2018/05/2014-2019-ram-trucks-recall-alert.htmlEdit. Gas only.

goducks10 wrote:Next you can take it in for the sticking cruise control recall. http://news.pickuptrucks.com/2018/05/2014-2019-ram-trucks-recall-alert.htmlEdit. Gas only.I'm glad you added the "gas only". I'll have to talk to my local dealer, I have experienced this issue 3 to 4 times in our diesel 3500. Kinda scary for a second or two when it happens.

After waiting for at least 6 months, the dealer finally called the other day, so I'm scheduled for Monday. Finally.

Finally got my recalled 6.7 Cummins water pump replaced

12 Replies

Ron3rd
Explorer III
Jun 05, 2018
Cummins12V98 wrote:
SweetLou wrote:
All I can say is when I went in last month to see if I was a lucky one who needed it replaced, they had it there, tagged it for me, then I went in the following week and had it replaced. It was easy and painless. Just like one would expect. I can't understand everyone else having problems. I guess go to Chrystal Chrysler in Indio CA and get treated well.

That is where I had my my recalls done. No issues. Same Dealer but mine was done in Cathedral City.

Just got my water pump done yesterday at the dealer I purchased the truck from. When asked if they're doing a lot of these, she said, "yes, you're the 4th one today". The way this dealer works is after the inspection, if you need a pump they order it for you then call you when the pump comes in. Not the best approach in the world, but it worked OK.
cummins2014
Explorer
Jun 05, 2018
SweetLou wrote:
All I can say is when I went in last month to see if I was a lucky one who needed it replaced, they had it there, tagged it for me, then I went in the following week and had it replaced. It was easy and painless. Just like one would expect. I can't understand everyone else having problems. I guess go to Chrystal Chrysler in Indio CA and get treated well.

I guess so, we all should just run to Indio, Ca. Not all dealerships are created equal.

I was on a waiting list at two different dealerships, before I heard about one a few miles out of town, called them ,and they had a pump, got in the next day and got it replaced. I have yet to hear from either dealership that I am on the waiting list.
Larry-D
Explorer II
Jun 05, 2018
Talked to my guy at the dealer yesterday. He tells me so far the only "parts" they have received for the cruise recall is the software upgrade for the Dodge Journey. They'll be getting more. He was unsure of the gas/diesel difference. So for now its a wait and see.
Cummins12V98
Explorer III
Jun 05, 2018
SweetLou wrote:
All I can say is when I went in last month to see if I was a lucky one who needed it replaced, they had it there, tagged it for me, then I went in the following week and had it replaced. It was easy and painless. Just like one would expect. I can't understand everyone else having problems. I guess go to Chrystal Chrysler in Indio CA and get treated well.

That is where I had my my recalls done. No issues. Same Dealer but mine was done in Cathedral City.
SweetLou
Explorer
Jun 05, 2018
All I can say is when I went in last month to see if I was a lucky one who needed it replaced, they had it there, tagged it for me, then I went in the following week and had it replaced. It was easy and painless. Just like one would expect. I can't understand everyone else having problems. I guess go to Chrystal Chrysler in Indio CA and get treated well.
LIKE2BUILD
Explorer
Jun 02, 2018
goducks10 wrote:
Next you can take it in for the sticking cruise control recall.
http://news.pickuptrucks.com/2018/05/2014-2019-ram-trucks-recall-alert.html

Edit. Gas only.

“....recall affecting 4.8 million Fiat Chrysler Automobile vehicles; the recall is limited to vehicles with automatic transmissions and gas engines.....”

So what’s funny is the truck pictured on the web page has a Cummins ‘C’ on the fender. Oops, guess the web editor should look a Li toe closer to the content.

KJ
Cummins12V98
Explorer III
Jun 02, 2018
After service is complete check the next day for correct "COLD" fluid level.

Not ALL trucks need to have WP replaced.
Range_Maggot_Bo
Explorer
Jun 02, 2018
After waiting for at least 6 months, the dealer finally called the other day, so I'm scheduled for Monday. Finally.
Larry-D
Explorer II
Jun 01, 2018
goducks10 wrote:
Next you can take it in for the sticking cruise control recall.
http://news.pickuptrucks.com/2018/05/2014-2019-ram-trucks-recall-alert.html

Edit. Gas only.

I'm glad you added the "gas only". I'll have to talk to my local dealer, I have experienced this issue 3 to 4 times in our diesel 3500. Kinda scary for a second or two when it happens.
goducks10
Explorer
Jun 01, 2018
Next you can take it in for the sticking cruise control recall.
http://news.pickuptrucks.com/2018/05/2014-2019-ram-trucks-recall-alert.html

Edit. Gas only.