Heard a soft clunk when we started our '16 Ram Cummins early Mon. morning. Had plans to depart for a day of sightseeing in the Colorado Springs area. Popped the hood and immediately noticed the serpentine belt was ripped, laying loose. Didn't take long to discover the water pump bearings were completely gone. Started making calls to a number of Ram dealers in the area. The first two dealers I called said it would be 5-7 days before they could get to it. Made a 3rd call to Colorado Springs Dodge. They had an opening Tue. morning---awesome! Got the truck towed to CS Dodge and just happened to bump into their diesel tech, Luke, just before catchin' a ride back to the RV park. He said he had some unexpected downtime and offered to replace the pump right then and there! Woo-hoo! Arrived at CS Dodge with the truck sitting on a flat-bed truck at 1pm, drove off with my truck at 430pm! Big thanks to Luke, and Colorado Springs Dodge!So glad the pump decided to die when and where it did. Would have been a much more complicated scenario if it had gone out the day before when we were driving through a number of Colorado mountain passes 100+ miles from the Denver/CS area with no cell service . . . with a 4k truck camper on-board.BTW, even though the water pump caused the serpentine belt to off-load and shred, Ram would not cover replacement under warranty. Did get the water pump replaced under warranty, but I was out $79 for the belt.

Good for you and your RAM! Does it seem all dealers are overloaded with repair work?

There has been a recall on that pump for over a year now with a new supplier. Surprised you did not get the letter. Glad you got it taken care of although they should have billed that water pump under the recall and it would have taken care of the belt as well.

Did you post your experience on rvservicereviews.com?

ShinerBock wrote:There has been a recall on that pump for over a year now with a new supplier. Surprised you did not get the letter. Glad you got it taken care of although they should have billed that water pump under the recall and it would have taken care of the belt as well.X2!Get the My Ram app for smart phone, it will keep you informed on any recalls for your Ram.

Lwiddis, thx! As for dealers being overloaded, some are, some aren't. Luck of the draw, I guess.Shinerbock, was aware of the Ram Cummins water pump recall. Scheduling conflicts with our local dealer (and a recent cross-country move) got in the way of getting it replaced in a timely manner. The water pump was covered by both the recall and the Cummins 5yr/100k drivetrain warranty. CS Dodge said they've tried for years to get Ram to cover the serpentine belt--no luck.rhagfo, didn't know about the My Ram app. Just downloaded it. Thx!gbopp, thx for the reminder. Will do. Thx!

Thanks to Colorado Springs Dodge! | Good Sam Community

Me_Again
Explorer III
Oct 13, 2020
I have had recalls done at two different Arizona dealers and one Washington dealer. All three have been accommodating. I stopped at a Twin Falls, Id dealer after throwing a code in the middle of nowhere Nevada(AKA BFE). That dealer said they were a week out to work on a diesel truck, so I had them reset the code and continued on home to Washington.
otrfun
Explorer II
Oct 13, 2020
minnow wrote:
A great lesson for those that are just too busy to get recalls taken care of. The OP lucked out big time.
OP here.

Getting recalls done promptly requires the cooperation of both, the dealer, and the vehicle owner. Very hard to get a recall done promptly when your local dealer is very busy, unaccommodating, and lacks customer focus. If Colorado Springs Dodge had been our local dealer, no doubt we would have gotten this recall accomplished much, much sooner.

The "great lesson" here: some dealers provide exceptional service---some don't.
minnow
Explorer
Oct 13, 2020
A great lesson for those that are just too busy to get recalls taken care of. The OP lucked out big time.
ksss
Explorer
Oct 12, 2020
gwalter wrote:
Colorado Springs Dodge is where I have all my service done. I did not purchase my truck from them but they are always fast in scheduling work. Recently my radiator cracked and I called them on Monday and got it in on Wed. for the new one. During the time they had it one of my dually fenders was damaged. They took care of all the body work plus fixing a dent I had put in it for no charge. They didn't like the first paint job so shot it all again and did a great job.

That is pretty impressive, sounds like an outstanding dealership.
gwalter
Explorer III
Oct 12, 2020
Colorado Springs Dodge is where I have all my service done. I did not purchase my truck from them but they are always fast in scheduling work. Recently my radiator cracked and I called them on Monday and got it in on Wed. for the new one. During the time they had it one of my dually fenders was damaged. They took care of all the body work plus fixing a dent I had put in it for no charge. They didn't like the first paint job so shot it all again and did a great job.
FishOnOne
Nomad
Oct 12, 2020
otrfun wrote:
Cummins12V98 wrote:
Me Again wrote:
Cummins12V98 wrote:
otrfun wrote:
Cummins12V98 wrote:
Yep, should have been replaced long ago under warranty/recall.
Ideally, yes. As luck would have it, it was actually less hassle getting it replaced Mon, then it would have been trying to work around our local Ram dealer's schedule (a very busy and unaccommodating service dept.). Our next closest Ram dealer is almost 100 mi. away.

Happy for you it didn't leave you along the Highway in HOT weather!!!

He keep landing on chambers without a round in it each time he pulled. When he did hit a chamber with a round, it was a misfire and he was not stranded in the middle of ten buck two. He should be buying lotto tickets.
AGREED! Kinda like Sis in Law knew her Honda timing belt needed replacing. She was driving along Chuckanut Drive at 55 and the car just quit. I towed it to her Mechanic. He started working on it and realized there was no damage. He said the same as she should go buy a Lottery Ticket!!!
The whole point of my post was to comment on Colorado Springs Dodge’s outstanding service.

Again, if all Ram service departments were efficient, responsive, and customer oriented, I’d be on-board with your critique.

Unfortunately, they’re not.

OTRfun,
Glad it worked out for the best and sharing a good dealer as they can be hard to come by.
F
FishOnOne
Nomad
Oct 12, 2020
Me Again wrote:
Cummins12V98 wrote:
Me Again wrote:
Cummins12V98 wrote:
otrfun wrote:
Cummins12V98 wrote:
Yep, should have been replaced long ago under warranty/recall.
Ideally, yes. As luck would have it, it was actually less hassle getting it replaced Mon, then it would have been trying to work around our local Ram dealer's schedule (a very busy and unaccommodating service dept.). Our next closest Ram dealer is almost 100 mi. away.

Happy for you it didn't leave you along the Highway in HOT weather!!!

He keep landing on chambers without a round in it each time he pulled. When he did hit a chamber with a round, it was a misfire and he was not stranded in the middle of ten buck two. He should be buying lotto tickets.

AGREED! Kinda like Sis in Law knew her Honda timing belt needed replacing. She was driving along Chuckanut Drive at 55 and the car just quit. I towed it to her Mechanic. He started working on it and realized there was no damage. He said the same as she should go buy a Lottery Ticket!!!

Some small engines have the pistons slam into the open valves. It is termed an interference engine. The 2.4 Ford 4 cylinder was noted to do that.

Just about all modern engines are interference engines.
otrfun
Explorer II
Oct 11, 2020
time2roll wrote:
Are they that good or did you get lucky with the unexpected open window of time?
I’d say a little of both.

time2roll wrote:
Still a positive outcome and glad to hear you are back on the road.
Thx!
time2roll
Nomad
Oct 11, 2020
Are they that good or did you get lucky with the unexpected open window of time?
Still a positive outcome and glad to hear you are back on the road.
otrfun
Explorer II
Oct 11, 2020
Cummins12V98 wrote:
Me Again wrote:
Cummins12V98 wrote:
otrfun wrote:
Cummins12V98 wrote:
Yep, should have been replaced long ago under warranty/recall.
Ideally, yes. As luck would have it, it was actually less hassle getting it replaced Mon, then it would have been trying to work around our local Ram dealer's schedule (a very busy and unaccommodating service dept.). Our next closest Ram dealer is almost 100 mi. away.

Happy for you it didn't leave you along the Highway in HOT weather!!!

He keep landing on chambers without a round in it each time he pulled. When he did hit a chamber with a round, it was a misfire and he was not stranded in the middle of ten buck two. He should be buying lotto tickets.
AGREED! Kinda like Sis in Law knew her Honda timing belt needed replacing. She was driving along Chuckanut Drive at 55 and the car just quit. I towed it to her Mechanic. He started working on it and realized there was no damage. He said the same as she should go buy a Lottery Ticket!!!
The whole point of my post was to comment on Colorado Springs Dodge’s outstanding service.

Again, if all Ram service departments were efficient, responsive, and customer oriented, I’d be on-board with your critique.

Unfortunately, they’re not.