TIFFIN MODELS - DRIVING COMPARISONS

Mr.Mark wrote:
Doug, I know that you are 'in the know' but my brother didn't have trouble with Freightliner either.

Shame on Freightliner for doing that to their customers.

MM.

I have a customer that will drive to Texarkana Freightliner(500 mile round trip) for warranty and maintenance rather than deal with Ft Worth and Dallas Freightliner. I work for a Tiffin dealer (37 years) and trust me, we field calls all the time from our customers that give us hell about their dealings with Freightliner. A few years ago, one of our Salesman took his Allegro Bus to the new model year show at Red Bay for dealers. He had a small oil leak at the Engine and had BAD dealings with the DFW Freightliner dealers on the issue(not fixed). The Tiffin Freightliner rep set him up at Memphis Freightliner to have the issues resolved. The Salesman arrived at 6 am. He checked in and they told him to wait. At 11 pm, a so called mechanic came to the parking lot and since it was dark asked for a flashlight. The salesman handed him one. He crawled under the Engine, came back out at said it was just oil from the slobber tube. Then he was told to pay $175 for this "service". If he did not, they would not let him out of the secured parking lot. He paid, then called the Tiffin rep when he got home and Tiffin reimbursed him. This is the type issues my customers are always complaining about. Maybe other Freightliner centers are better with RV customers but not in DFW and Memphis. Doug