Pull Rite customer service
I am posting here because I feel obligated to fill everyone in on my experiences with Pull Rite as a company. First I need to inform everyone that the Pull Rite design and quality is superior to all other products I have used in my 25 + years of RVing. With this said my issue is with the company’s lack of desire to satisfy their customers.
The story begins with my purchase of a 2013 Dodge Ram to replace my 2008 Ram which I had a 16K super glide Pull Rite fifth wheel hitch installed. I contacted Pull Rite to purchase the adaptor kit which I expected to only include the parts needing to be changed or replace to adapt the hitch to my new truck. After contacting Pull Rite and communicating with Mr. Pullman himself I found that they would not sell the parts that I needed outside of a new installation kit. Said kit included much more parts not needing to be replaced on my hitch system. The only parts I needed were the adaptors that attach to the frame and two ends to the rails I already had. Instead of Pull Rite selling me these items they informed me that I would have to pay almost $800.00 for these parts and rails, pins and rail ends that I already had. I am a very dissatisfied customer and although Pull Rite makes a great product will never purchase another of their products.
Customer retention/service should be first and foremost in a sales company’s overall agenda. A satisfied customer’s value is new customer’s something Pull Rite has decided is not important to them. So heads up to those of you Pull Rite owners that want to upgrade to a new truck and don’t expect to pay a lot for this kit. SURPRISE!!!
The story begins with my purchase of a 2013 Dodge Ram to replace my 2008 Ram which I had a 16K super glide Pull Rite fifth wheel hitch installed. I contacted Pull Rite to purchase the adaptor kit which I expected to only include the parts needing to be changed or replace to adapt the hitch to my new truck. After contacting Pull Rite and communicating with Mr. Pullman himself I found that they would not sell the parts that I needed outside of a new installation kit. Said kit included much more parts not needing to be replaced on my hitch system. The only parts I needed were the adaptors that attach to the frame and two ends to the rails I already had. Instead of Pull Rite selling me these items they informed me that I would have to pay almost $800.00 for these parts and rails, pins and rail ends that I already had. I am a very dissatisfied customer and although Pull Rite makes a great product will never purchase another of their products.
Customer retention/service should be first and foremost in a sales company’s overall agenda. A satisfied customer’s value is new customer’s something Pull Rite has decided is not important to them. So heads up to those of you Pull Rite owners that want to upgrade to a new truck and don’t expect to pay a lot for this kit. SURPRISE!!!
