I understand how the OP feels. We bought a 2014 Salem 27RKSS and on our very first trip, the entire front lower half of the trailer fell off. And that was only the beginning. After a few conversations with the manufacturer, our trailer was picked up and transported to the factory, (7 hours away) and everything was fixed, including replacing the 2 broken rocking chairs, the front diamond plate, window screens, water heater circuit board, and several broken blinds, the broken air conditioner, broken and missing stabilizer jacks and many other things. The manager in charge of our trailer asked if there was anything we had wanted on our trailer that it didn't come with. Now we have the outside shower, attached BBQ and electronic stabilizer jacks and it was all free. We are very happy with our trailer and especially now with all the improvements. The only thing that is surprising is a window and a window seal that needs to be replaced. When we mentioned it to the dealer to get it fixed. He said no problem, that is actually a recall issue! We wonder why they didn't fix it at the factory if they knew it was a recall. Weird
Anyway, hope you get great service from your dealer and factory representative.
Enjoy your new trailer, eventually.
