RV Funtown, Cleburn, TX

[preacher238]

Anyone have any experience dealing with this place in regards to travel trailers? They seem to have some good deals.

[wmoses]

kgarrett9999 wrote:
Not once did I mention the axles or their rating, only the tires and their ratings as well as the fact that the mfg supplied the wrong wheels and tires.

Oh well, in the end I am hoping to have the issue properly corrected and my pocketbook restored.

Clearly you are insisting on missing the point that I was making. You yourself stated the GVWR of your trailer in your post of 8/5 above, and I was simply pointing out that the supplied tires could still work if one were to stick within that limit, taking into account the tongue weight. It is that simple.

Here is the kicker - It is only in that same post that you mentioned the relevant fact that your trailer was designed to be supplied with 15" tires, which is your bone of contention.

Two different issues.

Anyway I hope you get your 15" tires and you are finally satisfied on all counts, including with Funtown.

[kgarrett9999]

wmoses wrote:

kgarrett9999 wrote:
My point is that the manufacturer shipped the trailer with tires/wheels that were incorrect and caused the tires to fail.

Okay that is fine, but that is not what was written. The way you wrote it is that the axle was not able to take the gross weight of the trailer, and I was merely pointing out that axles will often max out at less than the GVWR, since the tongue weight has to be accounted for. That was the case with my RV which did not have a problem.

Now if the manufacturer shipped the RV with the wrong tires (14" instead of the stated 15") and you will be compensated then that is a different issue.

Not once did I mention the axles or their rating, only the tires and their ratings as well as the fact that the mfg supplied the wrong wheels and tires.

Oh well, in the end I am hoping to have the issue properly corrected and my pocketbook restored.

[wmoses]

kgarrett9999 wrote:
My point is that the manufacturer shipped the trailer with tires/wheels that were incorrect and caused the tires to fail.

Okay that is fine, but that is not what was written. The way you wrote it is that the axle was not able to take the gross weight of the trailer, and I was merely pointing out that axles will often max out at less than the GVWR, since the tongue weight has to be accounted for. That was the case with my RV which did not have a problem.

Now if the manufacturer shipped the RV with the wrong tires (14" instead of the stated 15") and you will be compensated then that is a different issue.

[kgarrett9999]

wmoses wrote:
The GVWR of 3900# would be including the tongue weight which I believe you are forgetting. In your case the tires would be maxxed out when the tongue weight is at 380#. Given that you are likely to be overloaded, it would be a good idea to upgrade the tires to at least the axle rating and get the trailer weighed.

My point is that the manufacturer shipped the trailer with tires/wheels that were incorrect and caused the tires to fail.

As I stated they are replacing them with the correct tires/wheels and Funtown is reimbursing me for my out of pocket expense purchasing the incorrect replacement tires.

[wmoses]

The GVWR of 3900# would be including the tongue weight which I believe you are forgetting. In your case the tires would be maxxed out when the tongue weight is at 380#. Given that you are likely to be overloaded, it would be a good idea to upgrade the tires to at least the axle rating and get the trailer weighed.

[kgarrett9999]

kgarrett9999 wrote:

kgarrett9999 wrote:

kgarrett9999 wrote:
I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Well I went to Funtown for service on my travel trailer. I was not impressed at all. I did not make an appointment and of course I didn't expect to have my problem addressed immediately, but I didn't expect to have to beg the service guy to come out to my tt just to let me explain the issue so I could leave it. He was initially rude though I will admit that after I convinced him to at least walk out to the tt to look at it he did seem ok. Things were going pretty well till he got it written up and proceeded to tell me that it would be 4-5 weeks before they "LOOK" at it. That doesn't include getting approval for the warranty work, ordering parts if needed, etc.

The issue to me at least is minor and he did seem to indicate that they might at least look at it within two weeks after further discussion about the timing and the fact that I'm planning a weekend trip in two weeks. He said they might be able to at least look at it and then I can pick it up for use while they do the parts ordering etc.

Since I am in the market for a new tt, I did discuss the issue with my salesman(same that sold me the tt being serviced) and he said he would contact the service manager on my behalf.

Bottom line is if they can't give me reasonable service on this unit, I won't buy another from them. I did find that RV-Max down the road is also a Forest River dealer. They told me that they can do warranty work on the unit and that I should expect 1-2 days to assess the issue or I can set an appointment and then of course they have to deal with Forest River for warranty approval, parts etc at that point.

And the saga continues.

On Monday, I decided to go pickup the trailer since I needed to get it ready for a trip this coming weekend and Funtown still hadn't even looked at it.
On Tuesday, I take the other wheel off that I hadn't previously replaced as well as the spare and take them to NTB to be replaced. I didn't trust the old tires even for a moment and I'm glad I did. When I got the other tire off it was worse than the one I had previously replaced.
NTB told me they had never seen tires this bad and couldn't imagine what had caused it though one of their employees did ask me how heavy the trailer was because the tire was only rated to 1760 lbs. My Wildwood X-Lite is pretty light so I thought well it must be close, but my assumption was that it must be within specs.
When I got home and got the wheel back on the trailer I took a look at the weight sticker on the trailer. Damn. The tires were not only not the correct ones, but the wheels weren't even the right size. The trailer was delivered with 14" wheels and tires instead of the 15" that the mfg spec'ed on the sticker. And the gross weight of the trailer is 3901 while the 2 tires are rated at 1760 x 2 --> 3520. No wonder the tires failed. I didn't have the trailer overloaded on my trip to Wyoming and Colorado but it was close to gross and I towed it at highway speeds as well as over many mountain passes, dirt roads, etc.
Scary to think what could have happened.
I spoke to Raul, the general manager of Funtown last night. He asked that I provide him with pics and copies of my receipts etc so that he can take the appropriate action with the mfg to get this remedied.

I'll follow up after he resolves this and let everyone know how it went.

Well, after a week and a half without hearing from Funtown, I decided to go pick up the trailer since I needed it for the upcoming weekend and had time to go get it.

They were polite and I did notice that my name had made it to their scheduling board so if I had been able to leave it they might have gotten to it within the next few days.

When I got the trailer home, I decided to remove the tire that I had not previously replaced as well as the spare and head over to NTB to replace them myself. I didn't feel safe with these tires. When I took the tire off I realized that it too was failing and the inside sidewall was bubbled up all the way around in addition to the wear of the inside tread.

The staff at NTB told me that they had never seen a tire fail like this. As I was leaving one of the NTB techs did ask me about the weight of the trailer since he noticed the old tire as well as the new one was rated at 1760 lbs. I told him that the trailer was relatively lightweight and assumed that the tires were barely within the spec for this trailer.

When I got home I put the new tire on the trailer then decided to check the weight sticker on the trailer. To my horror I discovered that the tires were not adequate for the weight of the trailer (1760 x 2 = 3520) which is rated at 3900 lbs gross. Not only were the tires incorrect but the trailer had been delivered with 14" wheels/tires instead of the 15" clearly stated on the sticker on the trailer.

To make a long story short, Forest River is shipping 3 new tires and wheels properly sized for the trailer and Funtown(after a brief email exchange) is reimbursing me for the purchase of the tires as a good will gesture.

Can't say that I'm totally happy about the situation, but it is being resolved to my full satisfaction.

I am a bit concerned about how this happened in the first place as well as a statement in one of the email exchanges that indicates that other Wildwood X-Lite's were shipped with the same incorrect tires. I intend to followup with Funtown when I pick up the new wheels to find more details about the situation.

[martipr]

Is this the same FunTime that went bankrupt a couple of years ago?

[ddschuman]

One more thing...we had a very minor issue on our unit that needed to be addressed after taking delivery. We called to schedule them to look at it and was told they were 5 weeks behind to even get to take a look. The only problem we had was molding had come loose on the front cap and would flap in the wind. I asked them if it would be ok to for me to caulk it myself and they told me it would void my warranty that they needed to do it. Ok, so this means I am without my unit for at least 5 weeks for something that will take 5 minutes to fix. I don't like this thought and feel I just spent a lot of money with them on a brand new unit and should get better service than this. I decided to call manufacturer based on replies in this forum. Manufacturer tells me what caulk to use and explains to me that there is NO warranty to void with what I am fixing and to proceed with fixing myself which we did. Again, I like the sales...I just can't say a lot for the rest of the team. With the exception of the PDI guy...I forgot to mention him...he was awesome and explained everything in great detail about the unit. It was raining on delivery day and I noticed water in the track of a window inside that did not have weep holes so it shouldn't have gotten water in the track. He resealed the windows and then ran hose over the window to make certain it did not leak again. It didn't and hasn't since.

[ddschuman]

We bought our 5th Wheel from Fun Town in Cleburne. Overall, the experience with Sales was not too bad. They were definitely not pushy and didn't follow us around while we looked. They just gave us cell # to call if we had any questions and asked us to take pictures of inventory # on units we were interested in. I did comparison shopping on the same unit with same options at several places and Fun Town was by far the best bang for the buck by a few thousand dollars. My only complaint was the F&I guy. He was quite flaky. The sales guy had already told us the interest rate we were approved for and we agreed to the purchase. We get there and the F&I guy tries to tell us quite a bit higher interest and then tells us he has authority to lower the interest only if we buy the extended warranty (an extra $3000). Also, the sales guy had told us that the $ we put down to "hold" the unit was optional down payment or could be returned at final. I verified with him this being the case and he told me "yes, it is only used to hold the unit and we often return it if the customer request". We had a reasonable trade so I really didn't want to put an extra $1000 down. When I brought it up to F&I, I was told that the finance company (a credit union) would only finance with the $1000 down. My thoughts...you mean to tell me they will lower the interest rate and finance the $3000 extended warranty but WILL NOT finance the $1000??? I told F&I that the salesman told us it was refundable so he called him down to office. The salesman agreed that he told us that and explained that the regular F&I person does this but she was out and this guy did not run the paperwork through without it and it would cause delay if we changed. The $1000 was definitely not going to make or break us and the only reason we even expected it back was because the salesman told us it would be refundable at closing. We had driven 100 miles one way for delivery so we reluctantly told them to proceed. This was the first purchase that we had made where we financed a unit. I have learned from several in this forum that they don't put money down to "hold" a unit and I wouldn't do it again. Funny thing is, with all my questioning (interest, down payment etc.) the F&I guy suddenly agreed to change the interest rate to even lower than we were originally told by the salesman without us buying the extended warranty. Weird how he had that authority all the sudden. We already had approval through our local bank but the interest was a point higher than what the salesman had told us we were getting through them so we chose to use them. The F&I guy was difficult to deal with and for that reason, I am not certain I would deal with Fun Town again. Although, from what I understand, the F&I lady is not that way. Who knows?

[kgarrett9999]

kgarrett9999 wrote:

kgarrett9999 wrote:
I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Well I went to Funtown for service on my travel trailer. I was not impressed at all. I did not make an appointment and of course I didn't expect to have my problem addressed immediately, but I didn't expect to have to beg the service guy to come out to my tt just to let me explain the issue so I could leave it. He was initially rude though I will admit that after I convinced him to at least walk out to the tt to look at it he did seem ok. Things were going pretty well till he got it written up and proceeded to tell me that it would be 4-5 weeks before they "LOOK" at it. That doesn't include getting approval for the warranty work, ordering parts if needed, etc.

The issue to me at least is minor and he did seem to indicate that they might at least look at it within two weeks after further discussion about the timing and the fact that I'm planning a weekend trip in two weeks. He said they might be able to at least look at it and then I can pick it up for use while they do the parts ordering etc.

Since I am in the market for a new tt, I did discuss the issue with my salesman(same that sold me the tt being serviced) and he said he would contact the service manager on my behalf.

Bottom line is if they can't give me reasonable service on this unit, I won't buy another from them. I did find that RV-Max down the road is also a Forest River dealer. They told me that they can do warranty work on the unit and that I should expect 1-2 days to assess the issue or I can set an appointment and then of course they have to deal with Forest River for warranty approval, parts etc at that point.

And the saga continues.

On Monday, I decided to go pickup the trailer since I needed to get it ready for a trip this coming weekend and Funtown still hadn't even looked at it.
On Tuesday, I take the other wheel off that I hadn't previously replaced as well as the spare and take them to NTB to be replaced. I didn't trust the old tires even for a moment and I'm glad I did. When I got the other tire off it was worse than the one I had previously replaced.
NTB told me they had never seen tires this bad and couldn't imagine what had caused it though one of their employees did ask me how heavy the trailer was because the tire was only rated to 1760 lbs. My Wildwood X-Lite is pretty light so I thought well it must be close, but my assumption was that it must be within specs.
When I got home and got the wheel back on the trailer I took a look at the weight sticker on the trailer. Damn. The tires were not only not the correct ones, but the wheels weren't even the right size. The trailer was delivered with 14" wheels and tires instead of the 15" that the mfg spec'ed on the sticker. And the gross weight of the trailer is 3901 while the 2 tires are rated at 1760 x 2 --> 3520. No wonder the tires failed. I didn't have the trailer overloaded on my trip to Wyoming and Colorado but it was close to gross and I towed it at highway speeds as well as over many mountain passes, dirt roads, etc.
Scary to think what could have happened.
I spoke to Raul, the general manager of Funtown last night. He asked that I provide him with pics and copies of my receipts etc so that he can take the appropriate action with the mfg to get this remedied.

I'll follow up after he resolves this and let everyone know how it went.

[kgarrett9999]

kgarrett9999 wrote:
I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Well I went to Funtown for service on my travel trailer. I was not impressed at all. I did not make an appointment and of course I didn't expect to have my problem addressed immediately, but I didn't expect to have to beg the service guy to come out to my tt just to let me explain the issue so I could leave it. He was initially rude though I will admit that after I convinced him to at least walk out to the tt to look at it he did seem ok. Things were going pretty well till he got it written up and proceeded to tell me that it would be 4-5 weeks before they "LOOK" at it. That doesn't include getting approval for the warranty work, ordering parts if needed, etc.

The issue to me at least is minor and he did seem to indicate that they might at least look at it within two weeks after further discussion about the timing and the fact that I'm planning a weekend trip in two weeks. He said they might be able to at least look at it and then I can pick it up for use while they do the parts ordering etc.

Since I am in the market for a new tt, I did discuss the issue with my salesman(same that sold me the tt being serviced) and he said he would contact the service manager on my behalf.

Bottom line is if they can't give me reasonable service on this unit, I won't buy another from them. I did find that RV-Max down the road is also a Forest River dealer. They told me that they can do warranty work on the unit and that I should expect 1-2 days to assess the issue or I can set an appointment and then of course they have to deal with Forest River for warranty approval, parts etc at that point.

[bradnailer]

preacher238 wrote:

bradnailer wrote:
My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.

Oh how right you are...I live in San Angelo, and I WILL NOT buy here. With the oil boom going on out here right now, they are WAY overpriced....as are most RV places out here in West TX. I priced one of the trailers I am interested in at both places and Cleburn was 3000 less....

We live in Midland and ended up buying our travel trailer at FuntownRV in Waco. They knocked the socks off everyone in West Texas. The oil boom has pretty well moved the price of everything upward out here. I tried to do business with the dealer in San Angelo and the guy would not return my call.

[preacher238]

bradnailer wrote:
My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.

Oh how right you are...I live in San Angelo, and I WILL NOT buy here. With the oil boom going on out here right now, they are WAY overpriced....as are most RV places out here in West TX. I priced one of the trailers I am interested in at both places and Cleburn was 3000 less....

[bradnailer]

My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.