Worst customer service in 30 yrs of rving
My niece is getting married in Orlando on 10/31/14. I had already looked online for Ft Wilderness and all campsites showed not available so called directly. After a 20 plus minute wait and giving all this info hung up. Tried again, having again to put all this info in and finally got a "live" person after 20 minutes.
She looked up the dates and said let me put you on hold and see what is going on because I am showing not available also. After being on hold another 15 minutes an automated voice comes on stating if I would like to do a survey press whatever. I didn't press expecting this "live" person to return. Instead it just hung up on me.
I called back not very happy and had to go back to entering all this info again. When I got another "live" person I told her I wasn't happy and told her I did not want to be put on hold again. She was nice enough to help me without putting me on hold. She wanted all my info again - really!!! My goodness why give all of this when you are on hold to have to repeat it again when talking to a "live person!! No they do not have anything - ok fine. I really don't care if we stay at Ft Wilderness or not. I told her I wanted to take the survey but if I do now, it will reflect on her and of course she hasn't done anything wrong so opt not to take the survey.
Called Tropical Palms, got a "live" person right off the bat, and she stayed with me the whole time, even though I could hear phones ringing in background. She took the time to really understand what type of site I wanted, made the reservation.
We have been rving 30 years and Ft Wilderness was the worst in trying to make a reservation. I was in the hospitality industry for 25 yrs so maybe I expect more. Would never go through this again!!
She looked up the dates and said let me put you on hold and see what is going on because I am showing not available also. After being on hold another 15 minutes an automated voice comes on stating if I would like to do a survey press whatever. I didn't press expecting this "live" person to return. Instead it just hung up on me.
I called back not very happy and had to go back to entering all this info again. When I got another "live" person I told her I wasn't happy and told her I did not want to be put on hold again. She was nice enough to help me without putting me on hold. She wanted all my info again - really!!! My goodness why give all of this when you are on hold to have to repeat it again when talking to a "live person!! No they do not have anything - ok fine. I really don't care if we stay at Ft Wilderness or not. I told her I wanted to take the survey but if I do now, it will reflect on her and of course she hasn't done anything wrong so opt not to take the survey.
Called Tropical Palms, got a "live" person right off the bat, and she stayed with me the whole time, even though I could hear phones ringing in background. She took the time to really understand what type of site I wanted, made the reservation.
We have been rving 30 years and Ft Wilderness was the worst in trying to make a reservation. I was in the hospitality industry for 25 yrs so maybe I expect more. Would never go through this again!!
