My wife and I are looking at purchasing a 2014 Crossroads Rushmore Washington series 5th wheel from a local dealer. The unit looks to be a nice unit. We currently have a Keystone Cougar 5th wheel which we have had great luck with. Does anyone have any comments good or bad on the Crossroads units. Many thanks in advance.

The Rushmore Washington was one of fifth wheels we had on our very short list of coaches. The other unit we were considering was the Columbus 365RL. Both floor plans are very similar. We were impressed with both. We ended up buying the Columbus 365RL because my wife liked the kitchen a little better. It was a hard choice. I was impressed with the Rushmore Washington but was overruled by "the boss".

I would suggest you go to the Crossroads forum and do some reading on the Rushmore line. There have been a lot of problems reported on them by owners and it does not seem to be getting any better. They also use to have a two year warranty until Crossroads cut that in half last year.http://forums.crossroadsrv.com/forum/default.asp

A few lines down from your post is a series of posts from a party that has been stranded with their Rushmore waiting for repairs. I don't think you could give me a Rushmore even if it was 1/2 price based on the luck they've had with theirs..B.O.

varvn4fun wrote:My wife and I are looking at purchasing a 2014 Crossroads Rushmore Washington series 5th wheel from a local dealer. The unit looks to be a nice unit. We currently have a Keystone Cougar 5th wheel which we have had great luck with. Does anyone have any comments good or bad on the Crossroads units. Many thanks in advance.A salesman that was selling the brand told me to stay away from the Rushmore series as he had seen numerous problems as they arrived from the manufacture!

Crossroads Rushmore Washington Series 5th Wheel

NC_Hauler
Explorer
Dec 14, 2013
Atom Ant wrote:
NC Hauler wrote:
Atom Ant wrote:
mwebber78 wrote:
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.

You may be stereotyping a bit. Crossroads is a fairly big company.

Agree, not all Crossroad products can be bad..but it appears the Rushmore's may have some major issues.

But I also believe Customer Service starts at the dealership where one purchases their 5er, not necessarily the Manufacturer. One may never interface with the manufacturer, but very well may have to on and on and off basis with whomever they purchased the unit from.
I would agree I have heard a few issues with the Rushmore, but I also did with Montana when I owned two of those, and they make a nice product today.

This 27 day guy is extreme - he has a problem - frame I believe. He wants it fixed now, but I do not see how any of that could be fast, especially working through a Dealer. They have offered him loaners, MHs, hotels, but I think what he really wants is a new rig because he likes the new ones better.

Would agree with your assessment.
jmaotto
Explorer
Dec 14, 2013
Since Crossroads was bought out by Thor, I think that is when the quality went away. We have an '03 Cruiser by Crossroads and it has been very good. This was before Thor bought the company.
Atom_Ant
Explorer
Dec 14, 2013
NC Hauler wrote:
Atom Ant wrote:
mwebber78 wrote:
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.

You may be stereotyping a bit. Crossroads is a fairly big company.

Agree, not all Crossroad products can be bad..but it appears the Rushmore's may have some major issues.

But I also believe Customer Service starts at the dealership where one purchases their 5er, not necessarily the Manufacturer. One may never interface with the manufacturer, but very well may have to on and on and off basis with whomever they purchased the unit from.
I would agree I have heard a few issues with the Rushmore, but I also did with Montana when I owned two of those, and they make a nice product today.

This 27 day guy is extreme - he has a problem - frame I believe. He wants it fixed now, but I do not see how any of that could be fast, especially working through a Dealer. They have offered him loaners, MHs, hotels, but I think what he really wants is a new rig because he likes the new ones better.
NC_Hauler
Explorer
Dec 14, 2013
Atom Ant wrote:
mwebber78 wrote:
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.

You may be stereotyping a bit. Crossroads is a fairly big company.

Agree, not all Crossroad products can be bad..but it appears the Rushmore's may have some major issues.

But I also believe Customer Service starts at the dealership where one purchases their 5er, not necessarily the Manufacturer. One may never interface with the manufacturer, but very well may have to on and on and off basis with whomever they purchased the unit from.
NC_Hauler
Explorer
Dec 14, 2013
B.O. Plenty wrote:
A few lines down from your post is a series of posts from a party that has been stranded with their Rushmore waiting for repairs. I don't think you could give me a Rushmore even if it was 1/2 price based on the luck they've had with theirs..

B.O.

THIS^^^^
Atom_Ant
Explorer
Dec 14, 2013
mwebber78 wrote:
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.

You may be stereotyping a bit. Crossroads is a fairly big company.
mwebber78
Explorer
Dec 14, 2013
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
rmalik1
Explorer
Dec 14, 2013
varvn4fun wrote:
My wife and I are looking at purchasing a 2014 Crossroads Rushmore Washington series 5th wheel from a local dealer. The unit looks to be a nice unit. We currently have a Keystone Cougar 5th wheel which we have had great luck with. Does anyone have any comments good or bad on the Crossroads units. Many thanks in advance.

A salesman that was selling the brand told me to stay away from the Rushmore series as he had seen numerous problems as they arrived from the manufacture!
Vulcaneer
Explorer
Dec 14, 2013
See this link. Click here
B_O__Plenty
Explorer II
Dec 14, 2013
A few lines down from your post is a series of posts from a party that has been stranded with their Rushmore waiting for repairs. I don't think you could give me a Rushmore even if it was 1/2 price based on the luck they've had with theirs..

B.O.