I switched from AAA to Good Sam a year ago hoping RV service would be better than AAA if needed. Well, no RV problems, but yesterday my daughter had a blowout on the way home. She was 1/4 mile from a major east/west US highway and traveling northbound on another. She was 10 miles south of our area that has a population of over 300,000 people. Guess what, the unfriendly representative told her she couldn't find anyone to come out. Great service, thanks Good Sam. Ironically I'm up for renewal. Would I give these folks another penny.....no stinkin' way. Buyers beware!!!Van

van3b,Thank you for your post. If you could send a Direct Message with your contact information and Roadside Assistance membership number, I will be sure to have someone look into yesterday's instance with your daughter. Thank you for your membership.Nate K.Marcus' Rapid Response Team

Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however. Thank you,Van

somebody must be skimming off the top,only reason this outfit is still around. Quite unbelivable no body avail, but when they want to pay on the cheap (& slow pay) thats all they get. Talk to lot of RS co ,when GS calls ----click. the only way we can fight this is with our pocketbook

van3b wrote:Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however. Thank you,VanPlease respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.

darsben wrote:van3b wrote:Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however. Thank you,VanPlease respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.Good post. I like the way you think.

As so many here are...disappointed with GSRA...

18 Replies

4X4Dodger
Explorer II
Jul 27, 2015
darsben wrote:
van3b wrote:
Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however.
Thank you,
Van

Please respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.

If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.

I would also urge the OP to definitely followup with the offer of assistance, While what is done cannot be undone at least you might get a partial refund.
Crabbypatty
Explorer
Jul 27, 2015
We have both GS and AAA. On the NJ Turnpike I was having issues and we only had AAA. He wouldn't take the trailer with the tv. I limped off the highway under my own power and limped home. I certainly hope that GS will be better. The only other alternative is to call police and ask what tow service they use and pay the bill. GS is linked to CW and lately CW has had lots of issues when ordering anything online. I wonder if they are having money issues....
Executive45
Explorer III
Jul 27, 2015
Where's the "LIKE" button..:h....Dennis
TNRIVERSIDE
Explorer
Jul 26, 2015
darsben wrote:
van3b wrote:
Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however.
Thank you,
Van

Please respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.

If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.

Good post. I like the way you think.
darsben
Explorer II
Jul 26, 2015
van3b wrote:
Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however.
Thank you,
Van

Please respond to the GS rep. It is the only way things will change for us. GSRA outside service providers not their own in house people. If the cannot find someone to come at certain times it COULD BE that GSRA does not want to pay the providers enough money.

If that is the case then the more GSRA gets push back from customers the more likely they are to change. If you go away you are just another guy not renewing, if you make them work before you leave you just may impart some knowledge to them that makes it better for the rest of us.
Sfla2
Explorer II
Jul 26, 2015
somebody must be skimming off the top,only reason this outfit is still around. Quite unbelivable no body avail, but when they want to pay on the cheap (& slow pay) thats all they get. Talk to lot of RS co ,when GS calls ----click.

the only way we can fight this is with our pocketbook
van3b
Explorer
Jul 26, 2015
Nate, thank you very much for your quick response and courteous offer to follow up, but the opportunity to serve the customer happened yesterday as noted. No amount of follow up can help. I do appreciate your posting however.
Thank you,
Van
Good_Sam_Care_T
Explorer II
Jul 26, 2015
van3b,

Thank you for your post. If you could send a Direct Message with your contact information and Roadside Assistance membership number, I will be sure to have someone look into yesterday's instance with your daughter. Thank you for your membership.

Nate K.
Marcus' Rapid Response Team

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As so many here are...disappointed with GSRA...

18 Replies

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