Disgusted withe GSRS
Hello all. I am new to this forum, but needed to vent concerning Good Sam Roadside
Assistance. I own a Monaco Windsor, and tow a Chevy Tahoe, and I have my sons Chrysler 300 on my account. Last year at campingworld I bought the 2 year special for the price of one year. If I knew what a farce it would be the first time I would have to use this service, I would not have joined. Here is my story.
My son called me. He had a blowout on the rear of his 300. He managed to get to the hard shoulder on the freeway he was on in Phoenix, and was in a very dangerousness position. The hard shoulder was was very narrow, and it was during drive time traffic.
His first call was to me, as my office fortunately was minutes away from where he was.
I immediately drove over and picked him up out of harms way.
Then the stupidity from Good Sam starts. We make the call, and get a rep on the line.
After answering all the relevant questions, and explaining the car has to be put on a flat bed because of the dangererous position it was in, and it would be too dangerous to change the tire where it sat, a service still was called. **** me if a truck comes and the mechanic says we cannot do it because it is too dangerous to do it where it sat, and he drove off. I was furious and dumbfounded. I had made such a big point of bringing a flatbed to get it out of there.
Back to the phone,, and the I don't care a **** operator on the other end of the phone. I truly believe the operators are so jaded by what they do, they have no urgency and no vision of the impending disasters that could take place because of there complacency.
I was told by the operator to go back to my sons car and wait for another company to arrive, and it would be there in about an hour. If I was not at my vehicle they would not send out another company. I was dumbfounded again. Maybe in the prospectus they send out to potential customers they should include a big target to put on your back so motorists texting and talking on the phone have a really good shot at you while standing in freeway traffic during drive time. I was livid, and the operator could not understand why. She just did not get it. I am done with Good Sam, and am making my point on all social media, and hopefully one day the people who run this company, will read all these complaints, and get off there behinds, and make it a customer friendly company.
Assistance. I own a Monaco Windsor, and tow a Chevy Tahoe, and I have my sons Chrysler 300 on my account. Last year at campingworld I bought the 2 year special for the price of one year. If I knew what a farce it would be the first time I would have to use this service, I would not have joined. Here is my story.
My son called me. He had a blowout on the rear of his 300. He managed to get to the hard shoulder on the freeway he was on in Phoenix, and was in a very dangerousness position. The hard shoulder was was very narrow, and it was during drive time traffic.
His first call was to me, as my office fortunately was minutes away from where he was.
I immediately drove over and picked him up out of harms way.
Then the stupidity from Good Sam starts. We make the call, and get a rep on the line.
After answering all the relevant questions, and explaining the car has to be put on a flat bed because of the dangererous position it was in, and it would be too dangerous to change the tire where it sat, a service still was called. **** me if a truck comes and the mechanic says we cannot do it because it is too dangerous to do it where it sat, and he drove off. I was furious and dumbfounded. I had made such a big point of bringing a flatbed to get it out of there.
Back to the phone,, and the I don't care a **** operator on the other end of the phone. I truly believe the operators are so jaded by what they do, they have no urgency and no vision of the impending disasters that could take place because of there complacency.
I was told by the operator to go back to my sons car and wait for another company to arrive, and it would be there in about an hour. If I was not at my vehicle they would not send out another company. I was dumbfounded again. Maybe in the prospectus they send out to potential customers they should include a big target to put on your back so motorists texting and talking on the phone have a really good shot at you while standing in freeway traffic during drive time. I was livid, and the operator could not understand why. She just did not get it. I am done with Good Sam, and am making my point on all social media, and hopefully one day the people who run this company, will read all these complaints, and get off there behinds, and make it a customer friendly company.
