GS Road Service, myth Vs reality

Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

K Charles wrote:
So someone comes on here and slams GS and you want GS to come back and slam the OP. Then we would find out who the better man is?

Back when Marcus was on the forum, if someone had it coming he would say what's on his mind, he would call out someone if needed, but was very business like about it

JaycoAngel,

Thank you for contacting Good Sam. We appreciate you taking the time out of your day to provide your feedback regarding Good Sam Roadside Assistance.

Safe travels,
Stacy
Good Sam Care Team

We have had very good luck with Good Sams Roadside Service: three separate times while we were towing and once in our regular car. The last time was this April coming home from Florida, our old truck broke down just north of Fort Wayne. After a couple of calls, GS was able to find us a tow truck that could handle our duley and FW. Unfortunately, the tow driver was driving an old tow truck with gears grinding and holes in the floor. He was given the wrong address by GS but finally got us to the correct place. (30 miles away)
That being said, the problem with the tow vehicle was finally fixed (the same day) and we made it home safely the same day.
I don't think we would have been able to find a tow truck on our own, found a business that would be willing to look at our truck the same day and be able to accommodate our big truck and our FW.
BTW: Big thank you to Good Sams Roadside Assistance and to Rosencrants Truck Repair in Columbia City for fixing our truck (they were awesome) and getting us on the road again!!

oops.

Kennyg wrote:
Next thing you know we will have Judge Judy involved.

How bout this: An individual contacts GS; they mutually work out the solution and then they come back here and post the solution if any.

Judge Judy is a pansy. They need judge Jumbo Brown.

Thank You, Schelp.. Finally somebody got it. After over 30 years in law enforcement, I have found that the rest of the story is often very different than the complaint that was made. Based on the number of posters that comes onto RV.NET and complains about a service failure, I would think the GS Roadside is the worst product in the world. I can read through the tone many times and see more of the story. To me, body cameras are a godsend a vast majority of the time. I like being able to see and hear exactly exactly what happened. A vast majority of our complaints gets stopped short when the complainer finds out that it was recorded and we have it, so.... I just wonder how many of the complaints in this forum would still be made if they knew that the actual story would follow? Then when I see the canned answer from the team, I understand their dilemma at the outset, but a follow up would be great, and yes they can do that without it being a personnel issue. Maybe it was a staffing issue combined with an exceeding high call volume. Maybe it was a training issue, or maybe it was just an opportunity for improvement. If so, then say so. On the lockout thread, if it is as portrayed, then he team could simply say.

Dear Sir, We apologize for the service failure during your call. After reviewing the service request along with the recordings we have determined that this was a (whatever the) failure on our part and we have taken steps to address this specific instance and will also use it as a reminder to all of our associates as to the level of service expected by our customers.

In today's social media state, it is easier to jump on a website (or jump infront of a news camera) and start launching flaming arrows, especially if they know that there will be no return fire.

The way I read his initial post is he is supporting Good Sam. Saying some or all of the complaints posted here may not have happened exactly as they are portrayed. That maybe Good Sam didn't show up to help because the complainer didn't know what highway they were actually on or didn't bring the proper equipment to help because they were not told what type of rig they were looking to help.
I think he would like to see just what Good Sam was told and the response that was sent out to help the customer at the time.

ThePowells,

Thank you for contacting Good Sam. Is there anything that I can assist you with?

Thanks,
Stacy
Good Sam Care Team

huh