Have not received new GS ERS card

As of today 19 June 2013, I still have not received my new hard plastic RSA member card. I sent a PM to the rapid response team on 13 May 2013 requesting my cards. Here is over four weeks later and still no cards. This is getting redicules having to wait over three months to get the cards. I am not going to wait four more weeks for my cards. Either get my cards to me with in 10 days or I will cancel my member ship to RSA, and I expect full refund of the cost of the RSA.

POSTED MAY 13 2013. "I renewed my Road Side Assistance on 13 Mar 2013. The first part of April, I called the number listed on the web for road side assistance and spoke with a representive. He stated my new cards showning the correct experation date would be arriving in two weeks. It is now 13 May 2013 and I still have not received my new cards. On this thread it has been stated it takes about 2 to 3 weeks for the new cards to arrive. It has also been stated it takes about 7 to 10 days for them to arrive. With all the problems many people have receiving new cards, it is apparent Good Sams Road Side Assistance needs to correct the problem with sending new cards. I do not want "temporary" cards, I want the hard plastic cards!"


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Rusty Nut wrote:
I renewed my Road Side Assistance on 13 Mar 2013. The first part of April, I called the number listed on the web for road side assistance and spoke with a representive. He stated my new cards showning the correct experation date would be arriving in two weeks. It is now 13 May 2013 and I still have not received my new cards. On this thread it has been stated it takes about 2 to 3 weeks for the new cards to arrive. It has also been stated it takes about 7 to 10 days for them to arrive. With all the problems many people have receiving new cards, it is apparent Good Sams Road Side Assistance needs to correct the problem with sending new cards. I do not want "temporary" cards, I want the hard plastic cards!

If you can send me a PM with your Name, and Membership info I can get new cards issued out.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

I renewed my Road Side Assistance on 13 Mar 2013. The first part of April, I called the number listed on the web for road side assistance and spoke with a representive. He stated my new cards showning the correct experation date would be arriving in two weeks. It is now 13 May 2013 and I still have not received my new cards. On this thread it has been stated it takes about 2 to 3 weeks for the new cards to arrive. It has also been stated it takes about 7 to 10 days for them to arrive. With all the problems many people have receiving new cards, it is apparent Good Sams Road Side Assistance needs to correct the problem with sending new cards. I do not want "temporary" cards, I want the hard plastic cards!

Recieved my new ERS card yesterday in the mail. Thanks for the follow up e-mail.

I have to fess up. A couple weeks back I said we never received our cards. So, GS sent us another pair. Just yesterday, my wife said, "Is this what you're looking for?" It was an envelope with our cards that she received 2 months ago, but filed it in the wrong place.

Sorry.

I joined 2 weeks ago. All I did was print the electronic copies I received from GSERS. I can wait for them.

WV Wanderer wrote:
I renewed my ERS Jan 12/13 via phone and charged to my credit card but have not received my new card as of yet. What do I need to do to solve the problem of no card?

WV Wanderer,

I have sent you two new GSRA membership cards tonight. They should be at your address on file within 10-14 days. If they have not arrived after 3 weeks, please give us a call at member services. Also if you can please send us a PM to verify your address on file and to confirm your membership number.

S. Wilmes
Marcus' Rapid Response Team