How do I get refund
I given my complaint to Roadside Assistance, with no luck. I given it to sales people who try and get me to renew, with the last person hanging up on my wife. Shows how concern you are of your members.
Here is my story, during the winter my pickup would not start, I thought I would try Good SAMs Roadside Assistance instead of AAA. IT took a long time on hold, then about 1.5 hours to get the cheap pickup Good SAMs uses. He tried for about 15 minutes, then he tried to tell me my diesel was gelled. I told him if that was true, my battery would still turn over. He said I needed to call Good Sam back to get a tow and then they would call him back to bring a tow truck out. I was not going to waste more time doing that, it should be his job to call you and get what he needs. So I decide to call AAA, which when on hold Good Sam called and ask if job was complete and I responded no and was placed back on hold, which I hung up and was never contacted again. AAA got there and after hooking up my batteries, they told me to try and start it and it turned right over. They could not believe that I had another service there and they could not jump me.
This shows me that you use poor service providers at least compared to AAA. Since Good Sam knew that the service was not completed and did not care to try and contact me, not knowing if I hung up or my cell phone lost coverage, shows you do not care about your members. Having two of your sales people call and once they knew I had issues and did not transfer me to someone that could help, show you are more interested in the money. With one of your sales people just hanging up on my wife once she heard, show how you hire rude people.
The reason I look for a full refund, I tried to use you once and you could not perform a easy boot, to me show you sold me something under false agreement
Here is my story, during the winter my pickup would not start, I thought I would try Good SAMs Roadside Assistance instead of AAA. IT took a long time on hold, then about 1.5 hours to get the cheap pickup Good SAMs uses. He tried for about 15 minutes, then he tried to tell me my diesel was gelled. I told him if that was true, my battery would still turn over. He said I needed to call Good Sam back to get a tow and then they would call him back to bring a tow truck out. I was not going to waste more time doing that, it should be his job to call you and get what he needs. So I decide to call AAA, which when on hold Good Sam called and ask if job was complete and I responded no and was placed back on hold, which I hung up and was never contacted again. AAA got there and after hooking up my batteries, they told me to try and start it and it turned right over. They could not believe that I had another service there and they could not jump me.
This shows me that you use poor service providers at least compared to AAA. Since Good Sam knew that the service was not completed and did not care to try and contact me, not knowing if I hung up or my cell phone lost coverage, shows you do not care about your members. Having two of your sales people call and once they knew I had issues and did not transfer me to someone that could help, show you are more interested in the money. With one of your sales people just hanging up on my wife once she heard, show how you hire rude people.
The reason I look for a full refund, I tried to use you once and you could not perform a easy boot, to me show you sold me something under false agreement
