No Help Until Monday

So here I sit, the trusting sole that keeps giving Good Sam/Camping World another chance. For history, feel free to look at my prior post history and the issue with someone living in my brand coach while in for warranty service at Camping World of Golden CO. I have given Marcus and his team another chance to keep me as a customer and again epic fail on their part.

We renewed our Road Side assistance for the 3 straight year even though we had never used it in the past. Today we needed the service because we have a flat on the left rear outer tire. The tire has picked up a nail in the tread. The good news is we are not stranded on the side of the road, we are now home with plans to leave again on Monday. So I called GS Roadside assistance. They informed me that I have to purchase a tire because they do not offer the option to have a tire repaired (the tire only has 7000 miles on it). I agreed to purchase a tire with the intent of keeping the old, having it repaired and carrying it in a basement storage as a spare for just such an emergency. I waited on the phone for an hour while the person in dispatch tried to find a roadside service company to come out that had a tire.

Now my RV is a 2013 Thor Outlaw, so it should have a very common tire/size. I was told that because it is a weekend, he could not find a tire service company in network, and that I should call around and find a place myself and send in the bill for the roadside call. I called around and was given an estimate of 4 hours of travel time/labor for the service call plus labor to change the tire/tire purchase etc... The service call was going to be $480 alone! Now it is not like I am in the middle of nowhere, I am in the south Denver metro area. I decided to call Good Sam Road Side back to ensure that they would cover the cost.... No way! I was told that I have to wait until Monday and to call back then. I asked for a manager and was told the same. The manager, Carlos then told me that the 24/7/365 only entitled me to someone that would answer the phone and nothing more.

Clearly Marcus must be to busy with his TV show to run his business the way he advertises. In my past issue, Marcus never responded. Randy Rahe one of Marcus's VP's helped out. In this case, I expect a direct contact from Marcus.

So here we sit getting ready to cancel our trip again...

Roadside Assistance

37LS_Outlaw
Explorer
Jun 01, 2014
I asked specifically about Les Schwab both in Parker and Highlands Ranch. The Dispatcher said no to them. I really don't want to purchase a new tire for $500 or more. Good Sam is insisting that unless I have a spare, I must purchase a new tire. As for changing the tire, this is a bus tire, not a smaller tire. This is the whole reason to have the roadside assistance.
37LS_Outlaw
Explorer
Jun 01, 2014
My plan for Monday is to try and inflate the tire again and take it to Les Schwab. Had Good Sam not screwed around all afternoon trying to find someone else, I could have had it to Les Schwab before they closed.
Community Alumni
Jun 01, 2014
I would like to know who you called to get a labor charge of $480.00?
Seems like that a service call from a truck tire shop should be way less maybe in the $100.00 range plus or minus depending on the repair. Or just go to a tire shop and "Get-R-Done" even early Monday and go on your trip.
I do hope you get things fixed.
IMO I think you may be leaning on the tow service too much and expecting to get something for free at a major inconvenient to you.

Good Luck

JimR
rockhillmanor
Explorer
Jun 01, 2014
37LS Outlaw wrote:
I asked specifically about Les Schwab both in Parker and Highlands Ranch. The Dispatcher said no to them. I really don't want to purchase a new tire for $500 or more. Good Sam is insisting that unless I have a spare, I must purchase a new tire. As for changing the tire, this is a bus tire, not a smaller tire. This is the whole reason to have the
roadside
assistance.

GS towing service does not repair tires! You either have a spare and they change the tire or you buy another tire from the tow company if they even offer that. Tow companies are not tire companies. Otherwise IF you WHERE on the road it's tow time.

You want the tire repaired?

You are at home, at home for gawds sake. Call for mobile 'truck' repair in your town and they will come out and jack your RV up, take the tire off and repair it. That's what they do all day long!

INMHO I'd be thankin the stars that it happened at home instead of on the road instead of complaining. GS said they would reimburse you.
wbwood
Explorer
Jun 01, 2014
37LS Outlaw wrote:
I asked specifically about Les Schwab both in Parker and Highlands Ranch. The Dispatcher said no to them. I really don't want to purchase a new tire for $500 or more. Good Sam is insisting that unless I have a spare, I must purchase a new tire. As for changing the tire, this is a bus tire, not a smaller tire. This is the whole reason to have the roadside assistance.

You must have an inflated tire on a rim for GS to change it. Otherwise, you have to get a tire, plus pay the cost to have that tire mounted on your rim that you already have. You will have to pay $500 + for a tire, plus the labor charge of mounting the tire at around $150 or so. It's gonna cost you no matter what. They are not going to supply you a tire. They aren't going to send a truck out to inflate or repair your tire.

Sounds like you've come up with the best option. Wait till monday. Air it up and drive it somewhere to get it repaired or replaced. This is a cost that every RV owner needs to be aware of and why we purchased a spare tire and used rim to carry with us on our trips. Our Thor motorhome didn't come with a spare either. Fortunately I have smaller tires and got a new Michelin for $200 at Discount Tire and they found me a used pull off wheel. In total, it cost me about $350. But I don't have to worry about being overcharged for a new tire and having to pay a mounting fee. And my GSRA (that I have until 2020) will come out and change the tire for me.

The cost of tires for motorhomes has been a discussion lately between my wife and I. The difference between the cost of your tires and our tires are enough to sway us to not get a motorhome in the future with the larger tires.
NashTT
Explorer
Jun 01, 2014
I have used the service from my home twice for a dead truck and received prompt and appropriate service. I suggested both times to send a tow first, not just a mechanic and they did. Both times the truck was towed to the dealer and I even rode in with the driver, don't know if that's really according to policy, but it sure was convenient. Away from home I had a very slow response and solved the problem through trial and error myself (different problem entirely with th TV). Over all I am a satisfied customer but find it ironic that the service was much better sitting at home than on the road.
Noel
Explorer
Jun 01, 2014
It seems that towing was not an option as a rear tire was flat. The "Flat Tire Service" only covers changing a member's on-board, mounted and inflated spare. A new tire can be bought by GS for the member and used.

OK.....what about "RV Roadside Mechanical Repairs"? A mobile mechanic can come to the RV and do a plug and patch and inflate the tire. True....or false? Is a mobile truck tire service excluded? Are there liability issues that concerns GS?
bfast54
Explorer
Jun 01, 2014
Still Somewhat Confused ....??????,?

you are at home with the coach you simply have a flat tire and there's this big issue about roadside service not wanting to be able to help you??????

guess I'm really missing it here because you're not stranded alongside the road you're not out in middle of the desert and looks like the options are pretty clear here????????....:h

you need a tire service company ...........pretty sure Good Sam roadside assistance is not a tire service company??????????

if you are stranded and you have a spare they will come out and put your spare tire on......apparently you don't have a spare for them to put .......ON...:S

this really does sound like a maintenance issue you got a flat tire.....and your at home.

Have fun complaining....that it " Dosent fit what you want it to.":S
bfast54
Explorer
Jun 01, 2014
Noel wrote:
It seems that towing was not an option as a rear tire was flat. The "Flat Tire Service" only covers changing a member's on-board, mounted and inflated spare. A new tire can be bought by GS for the member and used.

OK.....what about "RV Roadside Mechanical Repairs"? A mobile mechanic can come to the RV and do a plug and patch and inflate the tire. True....or false? Is a mobile truck tire service excluded? Are there liability issues that concerns GS?

He is in HIS DRIVE AT HOME....Does not sound like ROADSIDE repair.
lucy6194
Explorer
Jun 01, 2014
on a recent trip from MA to Virg. we broke a leaf spring. Looked like a burn out at Daytona. It happened on a stretch of I 84 under construction just over PA border on late Sunday afternoon. Luckily there was a pull out that we were able to back 5th wheel into. To make long story short called Good Sam who proceeded to first tell me my RSA was due for renewal in August!! Not what I wanted to hear as we sat broken down. Anyway they transferred me to someone who said they COULDN't FIND OUR ACCOUNT!!!!would we like to join. Anyway hubby and friends travelling in another camper got spring off. We all bunked in together (4 adults and 3 Labs) for the night. A few calls in a.m and we had 2 new springs, shackles etc., and by noon we were back on the road with some welcome assistants from ex marine construction worker who helped out the "old Marine" under the camper. I also have given Good Sam the benefit after a couple of other emergency snafus but not again. Not renewing again!