Nonsense from Good Sam...

Question

Got an email saying my membership was "Nearing expiration"... it does not expire until late October. I call in to go ahead and renew early. I give my card number to "Charles" and ask him to confirm that this renewal is for one year and he assures me that it is. A few minutes later I get a voice mail that I have been renewed for 3 years.

I try for 15 minutes to callback in but now all of a sudden Good Sam is too busy to take my call. Finally got through by calling the 866 number vs the number left on my voice mail and get a different rep. He informs me that nothing can be done today and that I have to call back tomorrow... seriously? :h

I asked him to just cancel my membership altogether and nope, I have to call back tomorrow and speak to a supervisor. :S

Film at eleven...

nammedevac_70 · Answer

Corporate amerika is full of BS trickery and makes it very difficult in many instances to cancel or reduce your membership or subscriptions. There are several big names that I have encountered with this BS. Their websites will not allow cancellations but you must call a number and then get a very heavy sales pitch or multiple transfers to different departments, etc.,etc. Stopping auto pay is not always easy either with some of them AOs.

I recently threatened on the phone to cancel my Spectrum Internet but after a long winded expose from the rep he did give me a 50% monthly reduction and back dated but I will still change to T-Mobile home internet as still cheaper and can take the modem with me anywhere.

Cheers to the Great Wizard.

d1h · Answer

I got the same notice to renew. I still have over three months left on current membership. Then when you do renew you have to beg them to get a new plastic physical card. Appears to not be something they give you automatically anymore.

desert_captain · Answer

It just keeps getting better and better...

When I called in on Monday and finally reached a supervisor she said that my credit card would be credited $50 and lo and behold that showed up today. The problem is I was originally billed $86.49 for a 3 year membership renewal that I did NOT request. So now my $29 one year renewal is costing me $36.49 when it should only be $31.75.

I called {again} and pointed out this additional overcharge and they have promised to refund the $4.74. How hard is it to simply bill my card the correct amount for the renewal requested?
Kind of makes you wonder how many other folks get this same treatment.

:h

nammedevac_70 · Answer

Desert Captain wrote:It just keeps getting better and better...When I called in on Monday and finally reached a supervisor she said that my credit card would be credited $50 and lo and behold that showed up today.  The problem is I was originally billed $86.49 for a 3 year membership renewal that I did NOT request. So now my $29 one year renewal is costing me $36.49 when it should only be $31.75.I called {again} and pointed out this additional overcharge and they have promised to refund the $4.74. How hard is it to simply bill my card the correct amount for the renewal requested?Kind of makes you wonder how many other folks get this same treatment.  :hThey are making you work for it.  Do you really need GS.  I successfully RVed for many years without GS after my initial membership expired.  GS was given to me when I purchased a TT from Camping World in 2003.Jeers to all the Ps at BM

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