I thought Marcus' Rapid Response Team was there to help resolve problems, NOT LIE TO US.On 7/23/2014, I posted a comment on here titled "Serious issue with Good Sam Roadside Assistance" in which I complained about a provider GSRA sent to my m/h for "no brakes". The provider was Orlando Emergency Roadside Service. They showed up, said they couldn't fix the problem but hammered my credit card for $600.00. Never got an invoice. Anyhow, I was threatened with arrest on felony charges by the provider if I called my credit card company. This was all done in emails.The Rapid Response Team contacted me. I provided all the emails. They informed me via "Email". Here is the text:FYI Orlando emergency road service has been deactivated for future use Thank you, Tony Allstate Roadside Service I asked how he was involved with GSRA and got this reply:We are contracted with them to handle their provider network. Good Sam is still a separate entity but the 2 companies have a good working relationship. Thank you for being a part of the Allstate family. Thank you, TonyAllstate Roadside Service Now another RV'r with GSRA just posted on these forums he just got ripped off for $700.00 by Orlando Emergency Roadside Service. The same company that the rapid response team CLAIMED they had terminated their contract with. Now we have 2 GSRA customer's that have been ripped off recently by the same GSRA provider. The RAPID RESPONSE TEAM LIED TO ME and sent this company out to rip off another of their customers.SHAME ON MARCUS AND HIS TEAM!READ THIS NEW THREAD: http://forums.goodsamclub.com/index.cfm/fuseaction/thread/tid/27952861.cfm

i would have reported it to the card for dipute they can file charges all they want but have to prove reason for the charges

The problem is the GSRA sent these crooks out to another one of their customers that got ripped off AFTER they said they were not using them anymore.

Time to get the legal eagles involved and BBB. Seems a visit from the folks who carry badges would help in this borderline theft operation. Don't let it slide pursue.

well if you are there and break down you have a note attached to your file to not use them

newman fulltimer wrote:well if you are there and break down you have a note attached to your file to not use themAllstate/Good Sam said the following in their email:"Orlando emergency road service has been deactivated for future use" Orlando emergency road service has been deactivated for future use

RAPID RESPONSE TEAM FLAT OUT LIED TO ME | Good Sam Community

88 Replies

Rollnhome
Explorer
Sep 23, 2014
It is less expensive for GSRA to send a mobile mechanic to the disabled vehicle and have the customer pay for the roadside repair than it is to tow your vehicle and RV. They are going to do what works best for GSRA. Sometimes the Mobil mechanic works. Most often I'd bet it doesn't.
Are you still responsible for the Mobil mechanics time if he can not get you going and indeed you do need to be towed?
Revconguy
Explorer
Sep 23, 2014
GSRoadsideAssistance, Thank you for your reply. The three time where I had to pony up extra $$ was 1) jump start, 2) key lockout (locked keys in MH), and to change out a flat. I assumed these simple things would be covered. My other 3 calls I've made over the last 25 years were for flat tire change outs and they were covered.

So what you are saying is that GSRA ONLY covers a mobile mechanic trip out and trip back? No other services? I was hoping for a service that provides simple assistance and perhaps towing. Counting on my fingers and toes, I believe I have close to $3000.00 in GSRA fees over the years. Sounds like a good phonebook might be more beneficial.
GSRoadsideAssis
Explorer
Sep 23, 2014
Revconguy, thank you for your post. I would like to respond to your post by inserting an excerpt from the Member Benefit Brochure:
“If necessary and whenever possible, depending on the disablement, there may be a local mobile mechanic available that can perform minor repairs or adjustments to the Member’s RV. In these situations, we will attempt to assist in arranging for a mobile mechanic to come to the disablement location as an alternative to towing the RV. Member and Associate are responsible for all cost of parts, labor and any additional trip charges/runs for more parts.”
Your Roadside Assistance membership covers the mobile mechanic trip out and trip back, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV.
Thank you for your membership.
Frank
Good Sam Roadside Assistance
JnJnKatiebug
Explorer
Sep 23, 2014
I do not have GSRA but I do have the other one that a lot of MH owners use. I keep it for two reasons. If I need a tow, they will pick up the bill. If I have a flat they pick up the bill to put my spare on. (I carry a full tire and wheel spare)Other than those two I do not call them.

You have to be prepared when on the road. I carry a super heavy duty set of jumper cables. I don't need to call if I need a jump. I can jump the MH with the Jeep or jump the Jeep with the MH. I have jumped other people several times and when I needed a jump someone has always helped me out, but like I said, I carry my own heavy jumper cables.

I also carry lots of tools and have fixed several things myself. On the rare occasion when I was broke down, I did not call the service provider. I asked around with some local folks who were more than glad to tell me the good ones and the ones to avoid. I had them do the repair and I took care of the bill. It is not cheap but I was repaired and back on the road in a short time.

Bottom line is people need to accept the responsibility of RV ownership and not expect someone else to take care of their problems and quit blaming others when things go wrong.

Have I been overcharged? Yes, but by using the credit card to pay you can challenge the overcharge and usually get a result that is fair for you and the service provider.
Revconguy
Explorer
Sep 23, 2014
For what it's worth..... I don't think having to pay for someone to come out is all that unusual with GSRA. I've had GSRA for at least 25 years and have used them for assistance about 6 times. In at least half of those times, I have been required by the provider to pay via credit card for them coming out. The only value added GSRA provided me was assisting in locating someone to come out. Other than that, I always presume the entire bill will be mine to pay.
PortWentworthSa
Explorer
Sep 21, 2014
Dog Folks wrote:
PortWentworthSam wrote:
.......They believe GSRA vets all their service providers and makes sure whoever they send to you is honest and won't rip their customer's off......

Well, you did!!

Of course I did. Now I know better. Lesson learned.
Dog_Folks
Explorer II
Sep 21, 2014
PortWentworthSam wrote:
.......They believe GSRA vets all their service providers and makes sure whoever they send to you is honest and won't rip their customer's off......

Well, you did!!
Dog_Folks
Explorer II
Sep 21, 2014
peaches&cream wrote:
It's always fun to remember throwing away $600. :o

I agree!!! Feeling superior to other members here after losing $600.00 just does not compute.

Nothing to laugh about.
PortWentworthSa
Explorer
Sep 21, 2014
peaches&cream wrote:
It's always fun to remember throwing away $600. :o

I don't consider it throwing away $600.00. To me it was the price I paid (investment) to learn that you can't depend on GSRA to insure they send out reputable service providers to your RV when you are stranded.

The Kool-Aid drinkers can't see that. They believe GSRA vets all their service providers and makes sure whoever they send to you is honest and won't rip their customer's off.

Keep drinking the Kool-Aid and I will keep laughing. I learned my lesson with GSRA.
peaches_cream
Explorer
Sep 21, 2014
It's always fun to remember throwing away $600. :o