Last May11th we left for points East, returning June 29th. We had a few incidents and a major tire blow (new tire) which took out the side wheel well of our TT. We took our TT to Camping World per GS ins Mid July. They still have it! First we had huge issues with our GS assigned insurance person. She would not return calls to us or Camping World. We went to her boss, (useless) then went to his boss. His boss fixed the problem within 12 hours by okaying all the repairs but the tire replacement ... however getting to him took until October to get the approval. Mostly because we were trying to be 'nice' and let the system work. Thank God the 'chain of command' worked! YaHOO!It appears that Foster River parts can only be gotten from a Forest River dealer. That dealer took months to send the part, the WRONG part, and then sent the wrong part again! Camping World is frustrated, and I'm really mad! I purchase GS ins so when my TT was parked in my rear yard I could put a hold on the ins. That's not happened. My TT is sitting out in the weather, complete with bugs from our trip, in the camping world parking lot in San Bernardino. I think someone should pay to have it washed and reimburse my ins premiums for all those months.I've called Forest River with no response. Guess I'll try again Monday. Any other suggestions?

Hello kgailtighe, Thank you for bringing this to our attention and my sincere apologies for the trouble. I would like you to know that I was able to locate your information in our system and will send this over to my executive team to request that someone reach out to you to help resolve this. Take care.ElizabethMarcus Rapid Response Team

N0t sure what division tour trying to work with, but Cedar Creek division had always treated me with the utmost courtesy and gotten me the parts I needed. I call them directly and have parts within a week.

Forest River is a breeze to work with and are very good at getting the ordered parts to the dealers in a short period of time. Camping World and Good Sam are what your problem is -- not Forest River. I guarantee it.Bruce

Did you buy our unit at the CW it is at for repair? IMO I see 2 problems you have here, 1) trying to get CW to repair it, and 2) GS Ins. will only send you to a CW for repair (Double Catch 22 here). I've dealt with Forest River in the past and have GREAT response/repairs under warranty that were needed.

Thank you everyone for your help! This morning I spent about 4 hours on the phone calling everyone I could at Forest River and leaving a phone message. BTW, Christina, the receptionist at Forest Rivers' corporate office is so nice and helpful! Thank you Christina. Everyone at Forest River that returned my call was very nice and helpful. Anyway, it appears that this afternoon Camping World found the part at an RV Siding plant in Hemet, CA. I hope for their sake (and my sanity) it matches....

Repairs thru GS and Forest River been a nightmare

kgailtighe
Explorer
Jan 02, 2016
Thanks, I will.
bob34787
Explorer
Jan 01, 2016
kgailtighe wrote:
Just another quick note... Ty Miller, the GM at the Rialto Forest River plant has been so very helpful! He's gone way out of his way to make this all come together. Thank you Ty Miller of Forest River RV's!

you might want to post on the forest river forums as forest river does not monitor these posts. For the most part FR does not monitor any forums.
kgailtighe
Explorer
Jan 01, 2016
Just another quick note... Ty Miller, the GM at the Rialto Forest River plant has been so very helpful! He's gone way out of his way to make this all come together. Thank you Ty Miller of Forest River RV's!
kgailtighe
Explorer
Dec 29, 2015
Yes, it does help a lot!
Good_Sam_Care_T
Explorer
Dec 28, 2015
Hello again kgailtighe,

I'm glad to hear it's on the way to being resolved. No, you can certainly visit any facility that works with Good Sam and if you were wanting to know about a specific shop you could certainly call our customer service team to verify if that shop is in network. They can be reached at 888-861-8697. I hope this helps!

Elizabeth
Marcus Rapid Response Team
kgailtighe
Explorer
Dec 28, 2015
To GS Care Team...
Thank you Good Sam Care Team for trying to help. Maybe I should have called you to let you know that even though it was approved, it was not getting fixed. I'm not sure why I did not call, except that it was such a huge hassle in the beginning I just did not want to go there again.
Also, is it true that we can only use Camping World for repairs covered by GS Ins???
kgailtighe
Explorer
Dec 28, 2015
Thank you everyone for your help!
This morning I spent about 4 hours on the phone calling everyone I could at Forest River and leaving a phone message. BTW, Christina, the receptionist at Forest Rivers' corporate office is so nice and helpful! Thank you Christina. Everyone at Forest River that returned my call was very nice and helpful.
Anyway, it appears that this afternoon Camping World found the part at an RV Siding plant in Hemet, CA. I hope for their sake (and my sanity) it matches....
We_Cant_Wait
Explorer
Dec 27, 2015
Did you buy our unit at the CW it is at for repair? IMO I see 2 problems you have here, 1) trying to get CW to repair it, and 2) GS Ins. will only send you to a CW for repair (Double Catch 22 here). I've dealt with Forest River in the past and have GREAT response/repairs under warranty that were needed.
nomad_297
Explorer
Dec 27, 2015
Forest River is a breeze to work with and are very good at getting the ordered parts to the dealers in a short period of time. Camping World and Good Sam are what your problem is -- not Forest River. I guarantee it.

Bruce
donn0128
Explorer II
Dec 27, 2015
N0t sure what division tour trying to work with, but Cedar Creek division had always treated me with the utmost courtesy and gotten me the parts I needed. I call them directly and have parts within a week.