Customer service lacking

John, You have a GOOD case for Lemon Law. BUT, your problem is this. It seems you live in Colorado. You Purchased in Florida. So, IF Florida has a lemon Law, you have to pursue the Lemon Law IN FLORIDA, not where you live. Now, if you are still in Florida, you need to get all the facts and Repair Orders together and start a Lemon Law proceeding if Florida has a lemon Law for RV Motorhomes. Also, the 5 year you purchased IS NOT a Bumper To Bumper WARRANTY. You purchased a 5 year EXTENDED SERVICE CONTRACT. BIG DIFFERENCE! That was purchased thru the Dealer and Winnebago has NO relationship with this type purchase. You can get a refund on the price and odds are you will get a total refund of the ESC purchase price based on how new the unit is. THIS needs to be addressed to the Finance Officer of the Dealership. NOBODY else at Winne. Sadly, unless you retain a Lawyer to file and send official paperwork/Demand to the Dealer AND Winnebago you will not get your Payments and storage fees covered. The only time I have seen an OEM do that was only after they were served by a Lawyers official demand letter. Once they receive a Lawyers demand letter, you would be amazed how fast they step up to resolve the issues. But, a Lawyer can slow down the process. Once a lawyer is involved, the OEM usually requires all communication go thru their lawyers and your lawyer. You can still take it in for warranty repairs and such, but any items involved in the Legal side will be addressed thru the lawyers. Once they get the Lawyers demand, they WILL expedite getting repairs and issues addressed. They do not just wait and see. Doug