Oh man. That looks really bad. The entire slide is twisted?Is that the floor peeling up in the last image?

I don't know. It looked like it. The slide will not move anymore to see. Someone from CW is supposed to pick it up tomorrow. The whole slide wall is twisted and the slide will not go in or out anymore. This MH is barely 3 weeks old. I researched and read about all the slide issues on the 2013's. I guess I was hoping it would not happen to us. This is really BAD!

Looks real bad and if you purchased it from camping world then I would ask for a new one, or tell the to scrap the deal. Most places if you have less than 30 days you have time on your side, I sure would not accept that back. The slide has to be removed then they will have to replace the floor and do not settle for them to patch the laminate. everything will have to be removed to redo the floor. Let us know how it turns out.

If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.

et2 wrote:If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.Yes. level and on the jacks. The concern I have now is the when we saw it on the CW lot, it was in about the most unlevel place it could be and not on the jacks, The slides were out and I know they put them in without the unit being on the jacks. I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem. Now they have a major disaster on their hands.

I was an IDIOT for buying a Thor Palazzo!!! | Good Sam Community

373 Replies

93mastercraft
Explorer II
Dec 28, 2013
Well gang, seems like we have a stale mate. Thor has told camping world no replacement RV. We collected our belongings out of the Palazzo and I gave all the keys to it back to Camping World. This does seem to have the attention of upper management, thanks to Marcus. However, I think raising this up the Camping World food chain was not prudent at this point. We still have not made any progress and we are still without a motor home. This will be going on for three months now. This Motor home has not been useable as a fully self contained RV from day one.
gma77
Explorer
Dec 28, 2013
I have a Mandalay, also a Thor product. I have always had great help with ANY problem I have had. This one is bad, but DO talk to Mark D. Stanley. mstanley@4winds.com
Executive45
Explorer III
Dec 27, 2013
We will see...it sure would be nice to see both sides to the story. Hopefully the OP will be satisfied. With 12 pages of posts, I would hope CW would post a "press release" type of statement when it's all over....Dennis
bullydogs1
Explorer
Dec 27, 2013
I will be the first to affirm that..Now things will be made right.
2bzy2c
Explorer II
Dec 27, 2013
Now things will get done!!
93mastercraft
Explorer II
Dec 27, 2013
mlemonis wrote:
Send me the details so I can get to the bottom of it

Mr.Lemonis,

PM sent. Thanks for your time. I appreciate any help you can provide.
BigRabbitMan
Explorer
Dec 27, 2013
bycrackey wrote:
BigRabbitMan wrote:
Mike Hohnstein wrote:
Threads like this might result in premium prices for non slide units.
It certainly confirms my liking of my coach. I lke it for many other reasons, but this thread just solidifies my choice.

slides are pretty nice to have when your living in the coach and stay put for weeks/months on end but if your constantly travelling and setting up camp 2 -3 times a week then one or none is better to manage
Yes, I am a traveler. I do understand that things would be diferent for a full timer or someone that does't move as much as I do when using the coach.
G_Lewis
Explorer
Dec 27, 2013
Thank you Mr.Lemonis. He needs your help.

George Lewis, Boerne, TX
fredbon
Explorer
Dec 27, 2013
mlemonis wrote:
Send me the details so I can get to the bottom of it

Thank you Mr. Lemonis.

Fred
mlemonis
Explorer
Dec 27, 2013
Send me the details so I can get to the bottom of it

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I was an IDIOT for buying a Thor Palazzo!!!

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