We came close to buying a few years back and wondered why the salesperson always wanted to be right there with you as you looked at the rig. I think he was wanted to hear what we were saying to each other. Finally found him tied up with another customer and looked at the coach by ourselves. Some things you just need to do with only your wife/husband in the discussion. We thought there might have been a bit much on the 'we need to get this deal done now before someone else comes along and buys it out from under you'. Friends bought there and complained about the time it took to get warranty work done. I understand they have added more service lanes since then so that might not be a factor now.