Newmar "Legendary" Support

dougrainer wrote:

Blaster Man wrote:

Bruce Brown wrote:
Your dealer is always your best first option.

Not if he's 300 miles away and his mechanics don't have nearly the experience of the folks on the help line. The techs on the American Coach line will talk and walk you through your issue until it is fixed.

OEM phone techs have NO experiance. As someone who has delt with OEM's for 35 years and have met various OEM phone Tech people, they do NOT work on the Service Line, they only have the info that they pick up in meetings. This is true for both the OLD Monaco and Newmar, as I have had extensive contac with both. As to American Coach, that I have no idea about. They can walk you thru operation and minor troubleshooting, but so can almost all Dealer techs. I have had to deal with numerous times the Factory has sent parts to the customer or too us based on those phone conversations. Usually, after I install the part, I then have to get authorization to then FIX the real problem. Where do you think those Factory Phone techs get their knowledge? How do they get that knowledge? They don't, they sit on meeting or they go out to the Service Center and ask questions of the Factory service techs when they are not sure of the answer. IF you are not working as an RV Tech 5 days a week all year long, there is no way you can have any knowledge on RV systems. Doug