Newmar "Legendary" Support

gonesouth wrote:
Not sure I agree. Last time I had a problem with the Beaver, Monaco's help line found me a guy who worked on the build line when it was going through. He was very familiar with the coach design and was able to work through locations of boxes they used with me until he came up with the right one. That was a two day process, but we got there in the end. He also hooked me up with another guy who was now retired and had been in the design office and solved another problem.

they set the bar high, IMHO

Your joking, right? You found someone that used to work on the production line and you were looking for some type of boxes and their location? WOW, I did not know fixing things just required finding locations of a component. So, If you had a friend that worked on a Ford or GM production line installing components, you would feel HE is better qualified to repair your new or used vehicle than a mechanic of Ford or GM dealer mechanic????????? I WORKED on RV production lines 40 years ago and have been on various Factory tours during training, both Monaco AND Newmar and Tiffin and Jayco. NONE of those facilities, the production worker would have any clue how to find/fix/repair RV's. They spend 8 hours a day building and installing their particular widgets, NOTHING else. Would some have a clue as to locations of "boxes"? Possibly, ONLY if you happened to get the correct person that was involved in those "boxes". In your case, that Phone taker, had to go FIND someone, he did not have any knowledge of what you needed. Doug