Newmar "Legendary" Support

I've been high tech industry since the mid 70s and spent 15 of those in telephony. I can tell you that there is no such thing as Telephone Number difficulty that lasts more than a day or 2. Mostly a down pole or something physical.

Their 800# is published and tied directly to their "Customer Experience" reputation. Someone there is not doing their job or not paying attention. Their email marketing program is in perfect shape!

Don, thanks for the number. I just wish Newmar would monitor these boards for these types of posts. My company and many others subscribe to services that pay attention to all social sites for this exact thing.

By the way, there is no excuse for not responding to my email.

With cell phones why would anyone call an 800 number?

When that is the only number listed, what else are you supposed to do?

Newmar is like any other RV company. They treat you like a king when you are thinking of buying their product, but once you drive out of the dealers parking lot they have a short memory.

My friend that had lots of problems with his DutchStar had lots of problems with the dealer trying to solve most of the problems, and Newmar customer service was always giving the run around. But I honestly believe they are all like that.

DSDP Don wrote:
Newmar knows they have an issue with the 800 number and are working on it. I love my Newmar, but I find it hard to believe in this day and age and a company that big, that they can't resolve this quickly. I know it's been a problem for months.

I hate to give this number out, but you will get through on their direct number.....(574) 773-7791

With cell phones why would anyone call an 800 number? I always dial the direct number - one you get through - get the number of the service Manager. I do not own a Newmar but have talked with them when we were in the search and they are Honest and Very Easy to deal with, if I were buying they would be on my very short list.

JMHO,

Newmar knows they have an issue with the 800 number and are working on it. I love my Newmar, but I find it hard to believe in this day and age and a company that big, that they can't resolve this quickly. I know it's been a problem for months.

I hate to give this number out, but you will get through on their direct number.....(574) 773-7791

I have a buddy with a new Dutch Star and he calls the factory often and always seems to get through without a problem.

Bruce Brown wrote:
Your dealer is always your best first option.

Can't completely agree with that. It depends on what the problem is.

If it's a component (air conditioner, fridge, generator) contact the maker if it's under warranty. If it's chassis related, contact the chassis manufacturer.

Some dealers don't want to hear from you again once you're out the door, unfortunately....until it's time to buy a new coach.

Your dealer is always your best first option.

I used the contact page on their site AND just now called the dealer. The dealer has been great.

Still, what gives with Newmar? Maybe I am think of this wrong!! If I am looking for advice/possible trouble shooting, should I not be talking to Newmar directly?

The dealer halped me with my fan problem and all is well, but shouldn't I get this same support from Newmar?

Thanks

Stutch wrote:
Advice please!

I would like to speak to Newmar customer support for my new Dutch Star. Their 800# for support is constantly busy, been trying for weeks, and the do not respond to email.

What happened to their reputation of legendary support reputation? The first time I need them, they can't be found!

Not Good!

Have you called the dealer?