Vent mode on..Rant mode on..Through just accident, I found out that the IOTA 50R transfer switch used in my coach was recalled by Navistar, and many other coach manufacturers as loads made the contacts burn and possible fire could occur..Someone with a Fifth Wheel posted his burnt in a fire and I looked and sure enough..pulled the cover and saw burn marks on the bus...yep...accident waiting to happen..this thing almost went up in flames and it sits in the driver electrical bay...we could have went up and probably not far from it...I called Monaco support...the gentleman said YOU ARE ON YOUR OWN, Navistar bears no responsibility for pre Navistar RV...however, in my opinion, Navistar should have either A> TOLD ME ABOUT IT....B> Do the right thing and replace itI sure have given them business from getting some parts for my coach plus you have all records from it...When ASV took over , they should have at least notified me, the original owner....of an issue.....Replacing switch now after it failed....I should consider another Monaco coach?????.Sorry Mike Snell.your company's desire to put a small amount of dollars ahead of my life, behind a legal shield..not doing what is ethically and morally right, is costing you my future business....CHECK YOUR TRANSFER SWITCH for IOTA 50RTo the person who posted about this...THANK YOU...

Actually, I would think that your gripe would be with http://www.iotaengineering.com/. They manufactured, marketed, and warrantied the transfer switch in question. More importantly, I think this is actually a maintenance issue. You should not have a problem if you check the torque of the electrical terminals of the Iota transfer switch. They must be at least 45 inch pounds to avoid a condition of over heating. Note that I said inch pounds, not foot pounds. All electrical connections must be properly torqued, and do come loose over time, especially in a moving motorhome!You will find the Iota transfer switch on many other brands of RVs.

I have called IOTA...at first, they disavowed anything because they went through a legal acquisition...Now I am being told to send pictures...And by the way, the screws were torqued properly last summer so this is a new thing...several of the connections on the bus are charred...but one of them is pitch black...and the bus there is loose itself..the wire was torqued properly...I'm just glad this thing failed now rather than on the road and a possible fire occur...My friend's FR Charleston burnt in the middle of the night at a rally...his switch was under the bed and they caught it..

And here is my biggest gripe for which no excuse is acceptable..Dollars ahead of people.....regardless...if you have something you know about, you make it right...it's called customer goodwill....

There was a recall for IOTA ITS-50R transfer switches. If that is what you have, perhaps you missed the Monaco Safety Recall - #12504 back on March 15, 2012. Here is the link and info. Monaco recallsIt seems that they did send out notices but they can't force people to read them or comply with them.

This is the whole point...never got a recall notice..and I am original owner of this coach...and when I called support, I was told I was affected but because it was a voluntary Navistar RV recall, that they would not do anything for me and I was on my own...and they have all my right info..sent parts here and also sent me the brake pedal thing to install for a recall....basically, Navistar saw that they were not legally bound for the recall and chose not to even notify me...that is my whole point..

SHAME on you Monaco, Navistar, AVS or whatever....near fire

wny_pat1
Explorer
Jan 20, 2014
Actually, I would think that your gripe would be with http://www.iotaengineering.com/. They manufactured, marketed, and warrantied the transfer switch in question. More importantly, I think this is actually a maintenance issue. You should not have a problem if you check the torque of the electrical terminals of the Iota transfer switch. They must be at least 45 inch pounds to avoid a condition of over heating. Note that I said inch pounds, not foot pounds. All electrical connections must be properly torqued, and do come loose over time, especially in a moving motorhome!

You will find the Iota transfer switch on many other brands of RVs.
bullydogs1
Explorer
Jan 20, 2014
I have called IOTA...at first, they disavowed anything because they went through a legal acquisition...Now I am being told to send pictures...And by the way, the screws were torqued properly last summer so this is a new thing...several of the connections on the bus are charred...but one of them is pitch black...and the bus there is loose itself..the wire was torqued properly...I'm just glad this thing failed now rather than on the road and a possible fire occur...My friend's FR Charleston burnt in the middle of the night at a rally...his switch was under the bed and they caught it..
bullydogs1
Explorer
Jan 20, 2014
And here is my biggest gripe for which no excuse is acceptable..

Dollars ahead of people.....regardless...if you have something you know about, you make it right...it's called customer goodwill....
rgatijnet1
Explorer III
Jan 20, 2014
There was a recall for IOTA ITS-50R transfer switches. If that is what you have, perhaps you missed the Monaco Safety Recall - #12504 back on March 15, 2012. Here is the link and info. Monaco recalls
It seems that they did send out notices but they can't force people to read them or comply with them.
bullydogs1
Explorer
Jan 20, 2014
This is the whole point...never got a recall notice..and I am original owner of this coach...and when I called support, I was told I was affected but because it was a voluntary Navistar RV recall, that they would not do anything for me and I was on my own...and they have all my right info..sent parts here and also sent me the brake pedal thing to install for a recall....basically, Navistar saw that they were not legally bound for the recall and chose not to even notify me...that is my whole point..
rgatijnet1
Explorer III
Jan 20, 2014
Did you call the 800-448-7825 number in the recall? They have an 800 number to deal with the recall because other employees probably do not know the procedure and are not authorized to deal with it. If you do a search online you will find that Navistar took care of other people's coaches so I'm not sure why they would single you out to ignore. Perhaps the recall letter came while you were traveling. There is also a toll free number for the NHTSA.
wa8yxm
Explorer III
Jan 20, 2014
By Law.. If a company is sold, Many things do not transfer to the new owners.

However in this case... You may wish to talk to a professional..

(You may note I have not said WHAT things do not transfer.. I know warranties do not, but Recalls, I'm not sure of)

Good luck.. I do not have that brand of transfer switch.

Oh, as for notifying you... Well you were notified by a message in the forums here I'm sure. (or you should have been) But I found that, though the manufacturer DID notify all owners of a recall on my motor home that could have caused a fire, at least all owners they knew about.. The dealer had promised me that they would register my purchase with the manufacturer... THEY DID NOT.

I found this out when I contacted the National Customer Service dept and they checked for me.. There is also a very funny story about that recall. But not today. I've already posted it in several places.
The_Texan
Explorer
Jan 20, 2014
rgatijnet1 wrote:
Did you call the 800-448-7825 number in the recall? They have an 800 number to deal with the recall because other employees probably do not know the procedure and are not authorized to deal with it. If you do a search online you will find that Navistar took care of other people's coaches so I'm not sure why they would single you out to ignore. Perhaps the recall letter came while you were traveling. There is also a toll free number for the NHTSA.
Read his post again, he said that Navistar was refusing to honor ANY recall for Monaco RV built coaches. That is a FACT, they are refusing to honor any recall on coaches built BEFORE they acquired the company through bankruptcy court. I agree that Mike Snell(Monaco RV, Navistar & now ASV) has caused more hard feelings with his stance than ASV can ever rebuild, even if they fired him today.
loulou57
Explorer
Jan 20, 2014
Stuart...Call this #. 1 800 685 6545

I called Monaco about a recall today for our TT and asked about this recall you are talking about for our neibours RV

I left a message and they called back in 30 minutes. They said that it is them you need to talk to.

Our 2011 TT was made by Monaco for a Canadian Company that is no longer around. We have had nothing but excellent service and care from the staff we talked to. Calls have been returned promptly as well as they have gone out of their way to get information for us.

I hope you get better service from them because they certainly can and have given it.
teddyu
Explorer
Jan 20, 2014
Haven't been part of a recall yet, but when I bought my coach new, I filled out dozens upon dozens of product registration forms and sent them to the product manufacturer. Looking each item I registered helped me locate and verify the serial numbers and models of these items. I bounced my inventory against Damon's inventory as a double check. I've registered each item I've added, from tow-bars, BB, EMS, etc. I believe if there is a product recall, the manufacturer should be able to get in touch with me directly. The question remains whether the OP or others have done the same AND STILL missed a recall.
JM2¢...

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SHAME on you Monaco, Navistar, AVS or whatever....near fire

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