Winnebago support issue

Bobbo,
My post was in regards to the leaking eaves, which IS a known Winnebago issue. I didn't know they were also having issues with their doors too.

Sorry for the confusion.

Bruce Brown wrote:

rr2254545 wrote:

WyoTraveler wrote:
For sure it is a Winnebago problem. Every Winnebago I have seen has the same problem on the drivers door. One other problem they have is major leak in eaves on both sides. Winnebago's fix for that was eterna bond tape down each side on edge of roof.

Not true

Well...actually it is;



And a quick search also found this follow up...

Just got back from talking with the service department. This recall/service campaign requires them to put eternabond across the seam where the fiberglass front cap meet the roof. They are putting a strip of eternabond all along that seam. Service person advised apparently Winnebago saw something they didn't like in some units along that seam and issued this fix.

Then followed up with this...

Further explanation from my service tech when calling Winnebago for clarification. The recall\service campaign requires them to put Eternabond down the length of the coach on both sides where they have that problematic caulk seal that everyone complains about giving them problems. They ordered mine as it is supposed to color match. When I saw the letter I was hoping that was the case and it was!

Actually, not.

Your post says "Every Winnebago I have seen has the same problem on the drivers door.' The letter you posted is a recall notice limited to 2015 models. And, it is the roof cap seam, not the driver's door. Not the same. At all.

And, my 2007 Winnebago has had no problems.

tderonne wrote:
From the Winnebago website (for a new 2016 anyway):

Winnebago Industries’ motorhome warranty coverage is second to none:

12-month/15,000-mile basic limited warranty
36-month/36,000-mile limited warranty on structure
Standard 10-year limited parts-and-labor fiberglass roof warranty
The Basic Warranty is transferable to new owners if you sell your motorhome during the warranty period.

This warranty statement stipulates that only the 1 year basic limited warranty transfers to the second owner. Nowhere does it say the 3 year structure warranty transfers.

It would be nice for Winnebago to step up and fix the problem, but they are under no obligation to do so.

rr2254545 wrote:

WyoTraveler wrote:
For sure it is a Winnebago problem. Every Winnebago I have seen has the same problem on the drivers door. One other problem they have is major leak in eaves on both sides. Winnebago's fix for that was eterna bond tape down each side on edge of roof.

Not true

Well...actually it is;



And a quick search also found this follow up...

Just got back from talking with the service department. This recall/service campaign requires them to put eternabond across the seam where the fiberglass front cap meet the roof. They are putting a strip of eternabond all along that seam. Service person advised apparently Winnebago saw something they didn't like in some units along that seam and issued this fix.

Then followed up with this...

Further explanation from my service tech when calling Winnebago for clarification. The recall\service campaign requires them to put Eternabond down the length of the coach on both sides where they have that problematic caulk seal that everyone complains about giving them problems. They ordered mine as it is supposed to color match. When I saw the letter I was hoping that was the case and it was!

J-Rooster wrote:
Get a hold of the Attn. Gen. Office in the great State of California and let them help you. A lot of people are unaware that there job is to help consumers solve problems with second or third parties.

ONLY if the consumer has standing and is the original owner. The OP is the 2nd owner. Doug

Get a hold of the Attn. Gen. Office in the great State of California and let them help you. A lot of people are unaware that there job is to help consumers solve problems with second or third parties.

tderonne wrote:
From the Winnebago website (for a new 2016 anyway):

Winnebago Industries’ motorhome warranty coverage is second to none:

12-month/15,000-mile basic limited warranty
36-month/36,000-mile limited warranty on structure
Standard 10-year limited parts-and-labor fiberglass roof warranty
The Basic Warranty is transferable to new owners if you sell your motorhome during the warranty period.

Thanks for the back up Tim.

I was thinking this might be under the "structure" side of the possible warranty but if the OP never registered as the second owner I'm not sure there are any options available.

Warranty items can be difficult but the own must follower the builders requirements. Transmission falls out while going down the road and you have no receipts for recommended/required maintenance, well you're between a rock and a hard place regarding a claim.

Regarding Wyo Travler statement, Not true!! X2

WyoTraveler wrote:
For sure it is a Winnebago problem. Every Winnebago I have seen has the same problem on the drivers door. One other problem they have is major leak in eaves on both sides. Winnebago's fix for that was eterna bond tape down each side on edge of roof.

Not true

Assuming you have all your contacts with various Winnebago personnel, call the tech line and ask to whom a letter of this type should be sent. Send the letter documenting all contacts (in detail) to that person, return receipt requested. If the response is negative, find out who this person's boss it...do the same thing mentioning the disapproval by name. It may take a while, so you have to keep going up the chain. I did this where a dealer sold us a vehicle that had a serious factory defect...but was out of warranty. I finally got to a guy who said, "bring that thing up here, we need to fix it." I did...and they did...even reimbursed me for fuel.

1. HOW did you contac them? Phone or Email? FYI, almost all OEMs do not extend any repair or warranty Goodwill to 2nd and subsequent owners.
2. When you contac them, they will NOT give you an affirmative answer. They WILL require you to go to your local Winne dealer service center for a check out of the problem and you will go thru that dealer for any Goodwill help Winne will give you. Rarely will any OEM discuss a 2nd owner or warranty issue without their dealer checking out the problem.
3. Make sure you have all the pertinent info available or include it when you contac Winne.
your name/address/phone number/email
year and model and vin of the motorhome. Doug