1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email..."We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices. Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com. This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."Thank you for your time. Jean Sewell Manager Camping World Customer Care

Why would a 21st century company have to snail-mail a gift certificate to you? I had problems with a local company and they just emailed a gift certificate with a bar code on it. Worked perfectly.

I guess it goes without saying that you did send them your address, so it seems strange that you haven't gotten the G/C. Have you inquired of the person that sent you that E-mail what the deal is?Also:Is this the previous thread you started? If so, it looks like someone's responding in that one...you might post again there.Honda Generator Recall Work?

wski wrote:1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email..."We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices. Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com. This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."Thank you for your time. Jean Sewell Manager Camping World Customer CareAs soon as they refer to the 'regional management team', that's when I know no answer or resolution is forthcoming without any follow-up on my part. Canned answers only work on those with no service industry experience.

Since there are nothing but negative whiners here including the OP, I'll just take the certificate and you all can get back to complaining.

Maybe I missed it, but I did not see any "promise", only a statement. Did I miss it?

Another broken promise from Camping World | Good Sam Community

SCVJeff
Explorer
Jul 30, 2013
Thanks for the update Randy. One thing that irritates me no end here are those who just HAVE to get a shot in at Camping World before they know the story, or what's going on behind the scenes that is none of their business. You got your issue resolved, and that is exactly why this sub-forum was created. Personally I think it's pretty cool that the CEO and staff cruise these forums looking for problems that they can fix.
wski
Explorer
Jul 30, 2013
Only thought it was fair to update forum readers on this issue. I finally received a merchandise certificate from CW headquarters with an apology for any inconvenience this incident has caused the DW and I. Again, thank you CW for bringing this issue to a close...
paulsang
Explorer
Jul 13, 2013
wski wrote:
The short answer is NO... the certificate never arrived. But the DW and I are not surprised, given the fact that CW made the promise. I guess this is broken promise part 2... By the way, the DW and I decided to keep the generators because we have lost confidence in CW's ability to process our refund correctly... After all, they couldn't even seem to mail us a promised merchandise certificate....

Something is amiss with this whole story.
wski
Explorer
Jul 13, 2013
The short answer is NO... the certificate never arrived. But the DW and I are not surprised, given the fact that CW made the promise. I guess this is broken promise part 2... By the way, the DW and I decided to keep the generators because we have lost confidence in CW's ability to process our refund correctly... After all, they couldn't even seem to mail us a promised merchandise certificate....
tomkaren13
Explorer
Jul 12, 2013
Well did the certificate come or not?
SCVJeff
Explorer
Jul 12, 2013
jdog wrote:
SCV Jeff is complaining about the complainers, that always helps.

johnrbd missed the "promise" about the certificate

ADMINISTRATOR, The OP was posting about gift certificate promise.
thanks..
I'm sure this thread wouldn't be back on its point without your constructive supervision.
coolestdude
Explorer
Jul 12, 2013
Man I hate when that happens! Waiting on reply wski

Happy Trails!
wbwood
Explorer
Jul 04, 2013
This ought to be good.
jdog
Explorer
Jul 04, 2013
jdog wrote:
SCV Jeff is complaining about the complainers, th
OPPS
Good_Sam_Care_T
Explorer
Jul 01, 2013
Hello wski,

At this point I have to interject with some confusion. I have been informed by the Store Manager Stacey Tatum, that after speaking with you several occasions about the Honda Generators, that you have been offered a solution by Camping World. We would allow you to return them for a full refund, or even replace them with brand new units.

So what I am not sure of is why are you stating that you have not been contacted about this issue. As Stacey, informed me she spoke with you on 6/8/2013, and then had another conversation with you on 6/22/2013. So that is why I am confused and wondering why you feel like we haven't made the efforts to fix this issue for you.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

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