1. After reading several posts on the poor customer service at CW, I decided to post my recent experience and illicit some feedback on what I should do. Here is my Story.... On a Sunday afternoon the 2nd of June 2013 my wife and I purchased two Honda generators, models 2000i and the companion. On Monday I discovered, through this forum, that the above mentioned generators had a recall issue for a fuel line hose clamp. I contacted Honda headquarters and gave them the serial numbers of the generators and I was advised that 1of the generators had been fixed, however the other had not and would need to be. Honda provided me with an authorized Honda repair facility and I had it repaired. Honda also advised me that the seller should have performed the recall before selling the generator to me. On Monday the 2nd of June 2013, I sent corporate headquarters an email describing the event surrounding this purchase and I am still waiting for a response. Now this entire situation has left a bad taste in my mouth and I am wondering if I should just return the generators for a full refund, or keep them and just chalk it up as another victim of the poor support from CW. Your opinion on this matter is greatly appreciated, Thank you for taking the time to respond....

Would you post the phone # for Honda so that I and others can check on our generators please.Bill

One was fixed, one was not, pre-sale (humm, CW is only human and may have missed this one). or one needed the fix, one did not.What is it; you would like CW to do?Appears, Honda gave you authorization and it was fixed.Why would you return them, if fixed?Timeline of events ---- Purchased Sunday June 2, 2013 Monday June 3rd discover recall issue Monday contact Honda getting info on status of recalls & your units Authorized repair facility located and had it repaired (assuming Monday?!?) Monday June 3rd, contact CW headquarters (for what?) Thursday June 6th ask on open forum opinions.Just my opinion, we as consumers make our satisfaction, and the parent Company Honda, provided the consumer with the correct way to make sure you had a safe-correct unit. Yes, CW should support what they sell, but heck this situation seems a little un-fair to CW, unless we are missing something. Would it be different is HONDA customer service had not mentioned “seller should have performed the recall before selling the generator to me.”I don’t see the reason to return them, if they were fixed. Markiemark

Very helpful....American Honda; Phone toll-free (888) 888-3139, 8:30 a.m. to 5 p.m. ET Monday through Friday, or online at http://powerequipment.honda.com and click on “Recalls and Updates” under “Service and Support” for more information.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

What did the selling/servicing store, do when you asked them about this situation?Is CW not a Honda authorized service center?Markiemark

Honda 2000i generator recall issue | Good Sam Community

16 Replies

wski
Explorer
Jun 07, 2013
1. Sorry for the misunderstanding. When I stated that I have not heard from them, I was referring to CW headquarters.
Good_Sam_Care_T
Explorer II
Jun 07, 2013
Hello wski,

I did acknowledge your post, and as I said I have escalated this to Camping World Regional Management. They will be in touch with you soon.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
wski
Explorer
Jun 07, 2013
1. Okay, thanks for all the input received concerning this issue. It is a matter of principle that I receive acknowledgement. To just ignore my email reeks of arrogance on the part of CW. As consumers, we should be treated better than this. Otherwise, we become our worse enemy. By the way, I am STILL waiting for my acknowledgement, but at least I have taken a breath.
retired4fun2002
Explorer
Jun 07, 2013
if it were me..I'd keep them - you know they are "repaired." As for your dissatisfaction with CW - remember the old saying about if your happy tell ten people - if your dissatisfied - tell the whole world....your doing that on here. Don't let it become a vendetta that overrides your own happines - safe travels.
Good_Sam_Care_T
Explorer II
Jun 07, 2013
Hello wski,

Thank you for your post. Allow me to apologize for the frutration and trouble this issues have caused you. I have sent this to the Regional Management Team, for further investigation, and so a follow up can take place quickly.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
ford_truck_guy
Nomad
Jun 07, 2013
wski wrote:
I am just looking for them to accept responsibility. It is not about compensation or anything of that sorts. The DW and I buy quality products and just expect to receive quality service.

You are wasting way too much time and energy over this.. A store that sells thousands of items daily had one slip through the cracks..You realized that, addressed it and now all is fine... Does it really matter if they accept responsibility? It was a mistake, and is over... move on and start enjoying life without demanding people to say they are sorry to you..Happy Camping !!
jetboater454
Explorer
Jun 07, 2013
I didn't think CW was an authorized repair center for Honda.You got it fixed faster through Honda then CW.They would of probably had to send it back to get it fixed. It's fixed now,so no biggie.
I've bought things from Amazon that were recalled but they still shipped it out.
jdb7566
Explorer
Jun 07, 2013
Take the generators back, there's no sense in being a victim of poor CW support for the remainder of your days.
wski
Explorer
Jun 06, 2013
I am just looking for them to accept responsibility. It is not about compensation or anything of that sorts. The DW and I buy quality products and just expect to receive quality service.
sch911
Explorer
Jun 06, 2013
Exactly what are you expecting them to say? Are you looking for them to compensate you in some way? What you've stated so far doesn't make sense here. Sometimes things happen and products get into customers hands. There was no negligence on CW's part. You took the initiative and got it fixed, did it your own way, didn't include the selling dealer in the process, so????