So normally I am a pretty good natured person and try not to let things get to me. I understand that things can happen but for me this one takes the cake. I have the Comenity Bank issued Good Sam card that I have tied to some automatic payments such as prescription renewals. So when I get a call from the pharmacy and they say the card would not work I did not get too excited about it. I gave them another card to use and then called the CC company. This was on the 23rd of March. The service rep stated that the account was closed on the 17th of March. So I asked how that happened. After a short wait they got back on the line and said it was closed for security reasons. OK I understand that, but how come I was not notified. They were sorry but did not know why, but I should be getting a follow up letter in the mail. On the 26th the letter came and basically stated the same thing that for security reasons the account was closed but it was not because of any security breach on their part and that I would be getting a new card in the mail. Why couldn't the new card come with the letter??? So now I have other automatic payments that are not being made for the same reason. So here we are now the 6th of April and I get an e-mail asking me to review account activity and if I haven't done so yet I should activate my new card which of course I still do not have. Another phone call today and now they tell me that the card was mailed on the 28th of March and would take 7 to 10 business days to get to me so I should be seeing it soon. Sorry but not even the post office is that screwed up. Everyone keeps telling me they are sorry but I'm afraid that only goes so far. Hopefully I will see it soon but as of tomorrow it will have been 3 weeks to receive a new card. Totally unacceptable in anyone's world.Thanks for letting me vent.

Not sure if you are aware but this post is 9 years old. You may want to start a new post.

Its like anything good sam is involved with. It Don't work

Hello Mr. Murphy,I apologize for the inconvenience you've encountered with the Good Sam Camping World Visa card. I would like to see what I can do to assist you and determine what occurred with your account. Please send me a private message with your contact information and I will research with Comenity.Sincerely,Robyn Barnes

It's not just that bank my friend.... We were on vacation in FL a few weeks ago and our 2nd day there, my CC got hacked and 30 bogus foreign transactions showed up on it in about 20min totaling $1800. Bank of America issued the card and I have alerts sent to my phone, so I jumped on and called them immediately. They "claimed" they were just about to call me as well.Anyway, I explained that I was on vacation and needed the card replaced ASAP (even though I do have a backup card). They closed the account and assured me I would receive a new card at the hotel the next day. This was on Monday, so the card was to deliver on Tuesday.Tuesday --- NADA. Called BoA. They claim I missed the cutoff time for next day delivery, so it would be the following day.... Wednesday arrives --- UPS comes and goes at the hotel. NADA again. Back I go on the phone. I explain to the rep, who apologizes up and down for the mix-up, but tells me the cards did go out, but by first class mail!!! I could expect them in 5-7 business days. So, I explained that I will be on my way home to MASS in 2 business days! So those cards were now also cancelled and I have to ask the hotel to destroy them when they get them the following week! More apologies and an offer of a $50 credit on my account. AND, now I'm told there is no overnight service, but only 1-2 days....... I told them to send it to my home address instead, as it was cutting it too close to have them to me in FL on Friday, the day before we were to fly home.The following TUESDAY, 9 days after the problem began, the new cards finally showed up at home in MASS. Interestingly enough, 2 days later, the cards supposedly sent to the hotel by regular mail ALSO showed up in MASS! What a comedy of errors and incompetence........

My Pentagon Federal card was compromised, and they closed that account and opened another automatically, It was almost seamless for me. They did everything themselves including changing the auto charge accounts. I did noting but activate the new card.As a previous poster already stated, anything with Good Sam or Camping World on it will be screwed up

Good Sam credit card fails me | Good Sam Community

BillyC1
Explorer
Apr 04, 2024
Meanwhile, they are stalling on my closure so they can collect more fees. I'm going crazy. They sit on checks for weeks! Robbery is what it ends up being. STAY AWAY FROM THIS CARD. Trust me...
- way2roll
  Navigator II
  Apr 04, 2024
  Not sure if you are aware but this post is 9 years old. You may want to start a new post.
bluegypsy
Explorer
Apr 08, 2015
Specifically about the (now Comenity) Good Sam credit card: When our Good Sam card suddenly didn't work last year, it was because Comenity had taken over and sent new cards to all holders of the "old" Good Sam credit cards. All contact about the change was done by regular mail. I think (and my telephone conversations with Comenity seem to confirm this) that they didn't understand that many of the Good Sam CC users travel A LOT and therefore won't know about alerts, changes, etc, if they're only sent via snail mail. We're full-timers and sometimes go months without getting our "normal" mail forwarded.

Comenity are getting better at doing things on-line (according to my financial adviser, aka the wife). We now can see "pending" transactions sooner, and when there was a recent possible "compromise" of data at a store, they were able to send a replacement card to our actual location rather than our "permanent" address.

It's been a learning curve thing for Comenity, I think they're doing better than they were at first.
tartan_camper
Explorer
Apr 08, 2015
I received the same message from Discover Card - I checked my account and could see no charges that I hadn't made. I did receive a new card with a new number, but I was told I could continue using my original card until the new one arrived. I didn't have any problems, but the whole issue was a surprise to me.
Robyn_Barnes
Explorer
Apr 08, 2015
Water-Bug wrote:
Robyn Barnes wrote:
Hello Mr. Murphy,
I apologize for the inconvenience you've encountered with the Good Sam Camping World Visa card. I would like to see what I can do to assist you and determine what occurred with your account. Please send me a private message with your contact information and I will research with Comenity.

Sincerely,
Robyn Barnes

DANGER!!! DANGER !!! DANGER!!! New member out of no where wants your credit card contact inforormation. DANGER!!! DANGER!!! DANGER !!!

I understand your concerns however my corporate contact information is attached to my original post. The "new member" status only reflects when I created my account to respond to concerns. If you should have any further concerns, you can email me directly at robyn.barnes@goodsam.com. Thank you.
holstein13
Explorer
Apr 08, 2015
Opposite experience with AMEX. Happens to me about once per year and they overnight the card to me every time, no matter where I am.

Unfortunately, AMEX is rarely accepted at campgrounds.
rjsurfer
Explorer
Apr 07, 2015
+ 1

Never travel with just one credit card, I would say three would be minimum.

We just camped with someone with just a single card and don't you know it got hacked and it took him almost a week to get a replacement. It seems that when you don't need a replacement it comes the next day;-)

Ron W.
DSDP_Don
Explorer
Apr 07, 2015
If you can, you need to carry a couple of credit cards, in case one gets hacked. I've found that our CC companies are now issuing two different numbers to my wife and I on the same account. If one gets hacked, the other one is still good.
monkey44
Nomad II
Apr 06, 2015
Once, had weird activity on my card. NFCU called me, cancelled the card, sent a new one overnight. ONE day service and new card in my hand. We also have two back-ups (one each) so we're set anyway. But, great service, and we won't ever change - over twenty years.

Sometimes, when we're traveling, NFCU calls us just to verify if we charge a few times out of state. Sometimes, I remember to call them before we leave.

We get hundreds of 'change card', less interest, special fees etc hustles in the maill until I want to start a campfire with them -- never changed, never will.
crabbin_cabin
Explorer II
Apr 06, 2015
But - they all seem to enjoy this forum - courtesy of Good Sam - so I guess something works for them???
FunnyCamper
Explorer II
Apr 06, 2015
eh******happens. this junk just hits and annoys you to no end, but it isn't like it couldn't happen on another credit card or with other junk in your life.
vent away--I know it feels good, but it isn't just this company that fails people on a daily basis. :)